Mobile Associate, Store in Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting, serving customers in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while showcasing the value of T-Mobile's warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. The position focuses on delivering excellent customer experiences, building rapport and trust, and helping customers stay connected. After completing on-the-job training, associates promote to the Mobile Expert role. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay during the first 90 days. Once training is complete, employees are eligible for an annualized incentive target of $18,000, which varies with performance and full-time status. T-Mobile guarantees employees earn at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
- Continuously learn and improve skills to provide excellent customer experiences.
- Practice skills, share knowledge, and participate in store operations.
- Provide friendly, exceptional service; establish rapport, trust, and loyalty while matching the pace of each customer.
- Proactively attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
