Mobile Associate, Store in Store - Retail Sales

T-Mobile USA•Freehold, NJ

1d•Onsite

About The Position

The Mobile Associate works as the face of T-Mobile inside a warehouse or club kiosk, delivering customer experiences in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse/club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice, knowledge sharing, and store operations. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources; continuously learn and improve skills.
Practice skills, share knowledge, and participate in store operations.
Provide friendly, exceptional customer service by building rapport, trust, and loyalty, matching each customer’s pace, and exceeding expectations.
Proactively attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
On-the-job training and hourly training pay during the first 90 days.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.