Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, creating positive customer experiences in a high-traffic retail environment. They educate customers, demonstrate products, and recommend solutions while helping customers understand T-Mobile’s warehouse and club member benefits. Associates use digital tools and product and process knowledge to connect customers with services that meet their needs. The role includes training in the store-in-store experience, products, systems, processes, and reference resources, as well as ongoing skills practice, knowledge sharing, and store operations. Associates build rapport and trust, provide exceptional customer service, proactively attract potential customers, drive sales, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role offers a $19.50 hourly base pay, plus $5.00 per hour training pay; T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Required skills include communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
- Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
- Continuously learn and improve skills to provide a strong customer experience.
- Participate in skills practice, knowledge sharing, and store operations.
- Provide friendly, exceptional service and adapt to each customer's pace and needs while building rapport, trust, and loyalty.
- Attract potential customers and drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts for eligible employees
- Pet insurance for eligible employees
- Commuter and transit programs for eligible employees
- Hourly training pay during the first 90 days
- Incentive eligibility after promotion to Mobile Expert
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
