Mobile Associate, Store-in-Store - Retail Sales

T-Mobile • Milwaukee, WI

7d • Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile in a warehouse or club kiosk setting, engaging customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and showcase the value of T-Mobile’s warehouse and club member benefits. The role emphasizes outstanding customer experiences, rapport-building, and helping customers stay connected.

Associates complete training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000, subject to performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position pays a base rate of $18 per hour, plus $5 per hour in training pay.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment (preferred).

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources; practice skills, share knowledge, and support store operations.
• Provide friendly, exceptional customer service by establishing rapport, trust, and loyalty, matching the pace of each customer, and exceeding customer expectations.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care and enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED