Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Jefferson City, MO

About The Position

Mobile Associates, Store-in-Store, work within National Sales partner locations and help bring the T-Mobile brand to life. They engage customers in a high-traffic retail environment, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They use digital tools and solution-based selling to demonstrate and recommend wireless solutions, support onboarding, and help customers use self-service tools such as the T-Mobile app. Associates are expected to meet sales and quality targets while providing exceptional customer experiences. Within the first 90 days, they receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. The role includes store operations and kiosk security duties, as well as collaboration with nearby stores and teams to support customers.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required capabilities include coaching, communication, consultative selling, customer communications, customer education, customer engagement, customer needs identification, customer referrals, customer satisfaction management, customer service, leadership, product knowledge, relationship building, sales, sales prospecting, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Educate and onboard customers, including helping them understand self-service options and use the T-Mobile app.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and perform store operations, opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional customer service and seek to exceed customer expectations.
Proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and build new and existing customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Meet sales performance targets and quality-of-sale metrics.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Hourly training pay of $5.00 per hour during the first 90 days, in addition to the $18.00 hourly base pay.
Eligible for an annualized incentive target of $18,000 per year after training, with actual incentives varying based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.