Mobile Associate, Store-in-Store, Retail Sales

T-Mobile•Woodbridge, VA

9d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet sales and quality-of-sale goals while providing exceptional customer experiences. The role uses digital tools and solution-based selling to help customers choose wireless solutions and learn to self-serve through the T-Mobile app. Associates complete training on the in-store experience, products, processes, systems, and resources, and review results, promotions, and updates to stay customer-ready. They also coordinate with nearby stores and teams to support onboarding, device support, and account servicing. Store responsibilities include practicing and sharing skills, supporting store operations, following opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets to a manager. The position pays a base rate of $19.50 per hour, plus $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
Customer satisfaction: passion for advocating for customers, connecting authentically, and balancing customer experience with performance goals.
Team building: willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and help resolve issues.
Retail sales: competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment, using digital tools to communicate, educate, and showcase T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Help customers understand self-service options and use the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills, practice skills, and share knowledge.
Partner with nearby store locations to support customers’ onboarding.
Perform store operations and opening and closing procedures, carry keys to kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager.
Provide exceptional customer service, build rapport and trust, and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.