Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Terre Haute, IN

About The Position

Mobile Associates, Store-in-Store, are part of T-Mobile’s Retail Team and represent the brand in National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. The role combines sales performance with exceptional customer experiences and quality-of-sale standards. Associates use digital tools and solution-based selling to recommend wireless solutions and help customers onboard, understand self-service options, and use the T-Mobile app. They complete training on the in-store experience, products, processes, systems, and resources, and review results, promotions, and updates to stay customer-ready. The role also includes practicing and sharing skills, supporting store operations and opening and closing procedures, securing kiosk cabinets and assets, and reporting lost keys or assets. Associates collaborate with nearby stores and teams to support account setup, device support, and account servicing. The position pays a base rate of $18.00 per hour, plus $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred as a required work-experience criterion in the posting.
Customer advocacy and the ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and demonstrate T-Mobile solutions.
Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
Guide customers through onboarding, self-service options, and use of the T-Mobile app for wireless needs.
Complete training on the in-store experience, products, processes, systems, and reference resources; review personal results, promotions, and updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and customer loyalty; provide exceptional service and work to exceed customer expectations.
Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Build relationships with nearby leadership and teams to support account setup, device support, and account servicing.