Mobile Associate - Retail Sales, Bilingual, Spanish or Arabic Preferred

T-Mobile•Jersey City, NJ

About The Position

Mobile Associates are members of T-Mobile retail teams who bring the brand to life as ambassadors for its products and services. They build customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions in a fast-paced retail environment. This is a learning role: associates work with their team to build skills and proficiencies in preparation for advancement to Mobile Expert, and must successfully complete new-employee training. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; explore individual needs; demonstrate technology; and recommend personalized device, service, accessory, and IoT solutions. They use digital tools to show coverage and explain T-Mobile plans and services, complete training on the in-store experience and relevant systems, and seek out learning between customer interactions. They also partner with colleagues across business and customer-service channels to resolve issues, hand off small-business leads, and support team initiatives and an inclusive environment. The role requires a high school diploma or GED and at least six months of customer service and/or sales experience; retail experience is preferred. Hourly base pay is $20.50, with an additional $5.00 per hour in training pay during the first 90 days. After training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000, which varies based on performance and full-time status. T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. The position also includes eligibility for an annual stock grant.

Requirements

High school diploma or GED.
At least six months of customer service and/or sales experience.
At least 18 years of age.
Legally authorized to work in the United States.
Customer-focused and passionate about connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
Successful completion of new-employee training.

Nice To Haves

Retail environment experience.
Spanish or Arabic language skills.

Responsibilities

Build proficiency in serving and selling to customers while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and IoT solutions.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools to demonstrate network coverage and explain T-Mobile plans and services.
Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
Use time between customer interactions to learn about wireless and technology innovations.
Partner with T-Mobile employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and contribute to an inclusive environment.