Mobile Associate - Retail Sales, Bilingual, Spanish or Arabic Preferred

T-Mobile • Jersey City, NJ

1d • Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts to represent the T-Mobile brand and build excitement around its products and services. They help customers find device and service solutions by identifying needs, demonstrating technology, and recommending personalized options. This is a learning role that prepares associates for advancement to Mobile Expert. New associates must successfully complete employee training. Spanish or Arabic bilingual ability is preferred.

Associates provide a world-class customer experience, build customer loyalty, use digital tools to demonstrate T-Mobile coverage and services, and develop knowledge of wireless technology, systems, and processes. They work with colleagues across retail, business, and customer service channels to resolve customer issues, hand off small-business leads, and support team initiatives.

The position pays a base rate of $20.50 per hour, plus $5.00 per hour in training pay during the first 90 days. After completing training and moving into the Mobile Expert role, employees become eligible for an annualized incentive target of $18,000. Incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

• High school diploma or GED.
• At least 6 months of customer service and/or sales experience; retail experience is preferred.
• Passion for customer advocacy and connecting with customers authentically.
• Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share ideas, serve customers, and resolve issues.
• Ability to balance customer needs and performance goals.
• At least 18 years of age.
• Legally authorized to work in the United States.

Nice To Haves

• Bilingual ability in Spanish or Arabic.
• Experience in a retail environment.

Responsibilities

• Build proficiency in serving and selling to customers while delivering a world-class customer experience and building loyalty.
• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Use digital tools in customer interactions and onboarding to demonstrate network coverage, plans, and services.
• Complete training on the in-store experience, new skills and processes, and company systems and reference resources.
• Use time between customers to learn about wireless and technology innovations.
• Build relationships and partner with T-Mobile employees across channels to jointly own the customer experience and resolve issues.
• Identify and hand off small-business leads.
• Support team initiatives and help create an inclusive environment.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED