P - Mobile Associate, Store in Store - Retail Sales

T-Mobile•Mayaguez, PR

3d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the T-Mobile brand within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They are expected to meet sales and quality-of-sale targets while delivering exceptional customer experiences and helping customers learn to use digital self-service tools and the T-Mobile app. The role includes completing training on T-Mobile’s in-store experience, products, processes, systems, and resources; partnering with home store locations to support customer onboarding; and participating in skills practice, knowledge sharing, store operations, and opening and closing procedures. Associates proactively contact potential customers, follow up with customers, capture referrals, manage Be Back processes, and work with nearby leaders and teams to support customers with account setup, device support, and account servicing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. Actual incentives vary based on performance and full-time status.

Requirements

High School Diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Required skills: communication, customer engagement, customer service, product knowledge, relationship building, sales, and sales techniques.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to educate customers and showcase T-Mobile solutions.
Use digital self-service tools during customer interactions and onboarding.
Identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services.
Recommend wireless solutions and help customers understand self-service options and use the T-Mobile app.
Complete training on the T-Mobile in-store experience, new skills, products, processes, systems, and reference resources; continuously learn and improve skills.
Partner with home store locations to properly onboard customers.
Practice skills, share knowledge, and participate in store operations and opening and closing procedures.
Build rapport, trust, and loyalty by providing friendly, engaging service and exceeding customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Build relationships with nearby leaders and teams to support customer account setup, device support, and account servicing.
Meet performance targets for sales, customer experience, and quality of sale.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
Puerto Rico Tax-Deferred Savings Plan.
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Vacation and sick time.
Up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits.
Back-up care and enhanced family support.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, and life insurance coverage.
Mobile service and home internet discounts for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days, in addition to the $17.00 hourly base pay.
Eligible for an annualized incentive target of $18,000 per year after completing training and promoting to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.