Mobile Associate, Store-in-Store - Retail Sales

T-Mobile•Cedar Rapids, IA

2d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand inside National Sales partner locations. They engage customers in busy retail environments, build relationships, identify customer needs, and educate customers about T-Mobile products and services. They demonstrate and recommend wireless solutions, support customers in using digital self-service tools and the T-Mobile app, and work to meet sales, customer experience, and quality-of-sale targets. The role includes completing training on the in-store experience, products, processes, systems, and reference resources; reviewing results and current promotions; practicing skills and sharing knowledge; and supporting store operations, including opening and closing procedures. Associates carry keys for kiosk cabinets, secure kiosks and assets, and report lost keys or assets to a manager. They also partner with nearby stores and leadership to support customer onboarding, device support, and account servicing. Associates may conduct outreach, follow up with customers, capture referrals, manage Be Back processes, and perform price overrides for specialty National Retail offers.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Coaching skills.
Communication and customer communication skills.
Consultative selling skills.
Customer education, engagement, needs identification, referral, satisfaction management, and service skills.
Leadership skills.
Product knowledge.
Relationship-building skills.
Sales, prospecting, and sales technique skills.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Engage proactively with a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and demonstrate the value of T-Mobile products and services.
Identify customer needs and use solution-based selling to recommend wireless solutions.
Help customers onboard and learn to self-serve using the T-Mobile app and other digital tools.
Complete training on the in-store experience, products, processes, systems, and reference resources; review results, promotions, and updates to remain customer-ready.
Practice skills, share knowledge, support store operations, and perform opening and closing procedures.
Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty; provide exceptional service and work to exceed customer expectations.
Proactively reach out to potential customers, follow up with customers, capture referrals, manage Be Back processes, and build customer relationships.
Perform price overrides for specialty offers specific to National Retail.
Partner with nearby store locations, leadership, and teams to support onboarding, device support, account setup, and account servicing.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the first 90 days.
After training, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.