Mobile Associate, Store-In-Store-Retail Sales

T-Mobile USA•Norman, OK

6d•Onsite

About The Position

Mobile Associates, Store-in-Store bring the T-Mobile brand to life within National Sales partner locations. They engage customers in a high-traffic retail environment, build relationships through meaningful interactions, identify customer needs, and educate, demonstrate, and recommend T-Mobile products and services. They meet performance targets through sales, exceptional customer experiences, and quality sales practices. During the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The role offers an hourly base pay of $18.00, plus $5.00 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status. This role is based in a National Sales partner retail location and requires no travel. It is not DOT-regulated or safety-sensitive. T-Mobile is an Equal Opportunity Employer and provides reasonable accommodations during the application and interview process.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Customer advocacy and the ability to connect with customers in an authentic, engaging way.
Ability to balance customer experience and performance goals.
Desire to work as part of a T-Mobile retail team and willingness to learn and share best practices with peers and store leaders.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment using digital tools and effective communication.
Educate customers about T-Mobile solutions and demonstrate the value of products and services.
Use digital self-service tools during customer interactions and onboarding, including helping customers use the T-Mobile app for wireless needs.
Identify customer needs and use solution-based selling to recommend wireless products and services.
Complete training on the in-store experience, products, processes, skills, systems, and reference resources.
Review personal results, current promotions, and Hub updates to remain customer-ready.
Continuously learn and improve skills to provide a strong customer experience.
Partner with nearby store locations to fully onboard customers and support account setup, device support, and account servicing.
Practice skills, share knowledge, and carry out store operations, opening and closing procedures.
Carry keys to kiosk cabinets, lock and secure kiosks and assets, and report lost keys or assets to a manager.
Build rapport, trust, and loyalty by adapting to customers and providing exceptional service.
Proactively contact potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
Perform price overrides for specialty offers specific to National Retail.
Work with nearby leadership and teams to support the customer experience.