Mobile Associate, Store in Store - Retail Sales

T-Mobile•Harvey, LA

6d•Onsite

About The Position

T-Mobile is hiring a Store-in-Store Mobile Associate to represent the company in a warehouse or club kiosk setting. The role focuses on creating positive customer experiences in a high-traffic retail environment by educating customers, demonstrating and recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and product knowledge to respond to changing customer needs and support sales. The position includes training on the store-in-store experience, products, processes, systems, and reference resources. During the first 90 days, associates receive on-the-job training and hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour in training pay; T-Mobile states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

Requirements

High school diploma or GED.
Communication skills.
Relationship-building skills.
Customer education skills.
Sales skills.
Customer communication skills.
Customer satisfaction management skills.
Product knowledge.
Leadership skills.
Customer referral skills.
Sales prospecting skills.
Sales techniques.
Consultative selling skills.
Customer service skills.
Customer engagement skills.
Coaching skills.
Customer needs identification skills.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, personalized customer service, build rapport and trust, and exceed customer expectations.
Proactively attract potential customers and drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.