Mobile Associate, Store-in-Store - Retail Sales
About The Position
Store-in-Store Mobile Associates are the face of T-Mobile inside a warehouse/club kiosk setting, bringing energy, passion, and expertise to every customer interaction. This team excels in a high-traffic environment where technology constantly evolves, and customer needs change. Whether you’re educating, demonstrating, or recommending solutions, if you’re happy to provide outstanding experiences and help customers stay connected to what matters most apply now! At T-Mobile, we are passionate about providing excellent customer experiences, being friendly, and engaging with customers. We can connect on a personal level, match the pace of the customer, establish rapport, trust, and loyalty with every interaction. As a member of our team, you are committed to providing exceptional service, and to exceeding customer expectations. You will proactively attract potential customers to further drive sales activity in your location. You can follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Requirements
- High School Diploma/GED (Required)
- 6 months of customer service and/or sales experience, retail environment (Preferred).
- Customer satisfaction: Focused customer advocate who loves having fun with our customers. Effective at balancing customer experience and performance goals (Required).
- Team building: Desire to be a part of the groundbreaking T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing knowledge, while serving customers and providing resolutions to issues (Required).
- Retail sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- 6 months of customer service and/or sales experience, retail environment
Responsibilities
- Proactively engages with a broad range of customers in a highly-traffic retail environment.
- Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile's warehouse/club member benefits.
- Complete training on the T-Mobile store-in-store experience, new skills, products, and processes, and knowledge of systems and reference resources.
- Continuously learn and improve your skills to provide the best possible experience for our customers!
- Perform skills practicing, knowledge sharing, and store operations.
- Provide exceptional service, and to exceeding customer expectations.
- Proactively attract potential customers to further drive sales activity in your location.
- Follow up with customers, collect referrals, handle Be Back processes, and form relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical, dental and vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
