Mobile Assistant Manager
About The Position
As a Mobile Branch Assistant Manager, you’ll regularly drive a 30-foot Mobile Branch vehicle to bring financial education, guidance, and access directly into underserved communities. You’ll build trusted relationships and help consumers improve their financial well-being. The role supports all aspects of branch and individual and team performance, and works with a Branch Manager to coach the team on proactive client and community engagement. It also involves leading daily operations, managing schedules, and overseeing risk management practices. The position engages consumers in financial conversations, builds relationships with partner organizations, leads financial education seminars, and travels to multiple partner locations and events each day. The assistant manager helps deliver a proactive client experience, provide solutions and advice, resolve problems, achieve sales targets and customer loyalty, and grow revenue through consumer and business household acquisition and share-of-wallet growth. The role also attracts, onboards, coaches, develops, and retains team members; supports employee performance management; and manages operational, human capital, reputational, and business risks by following established policies and procedures. This is an in-office role involving travel to multiple community locations. Candidates need reliable vehicle transportation for daily travel and must be able to operate a commercial motor vehicle with a gross vehicle weight rating over 10,001 pounds and under 26,001 pounds. The position requires a current state-issued driver’s license, a clean driving record, and a valid Medical Examiner’s Certificate. The role may require lifting and carrying up to 40 pounds. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
- Typically requires 4 or more years of related business or functional experience.
- Ability to drive a commercial motor vehicle with a gross vehicle weight rating over 10,001 pounds and under 26,001 pounds.
- Current, up-to-date driver’s license issued by the state where the employee will work and drive, and a clean driving record.
- Ability to obtain and maintain a valid Medical Examiner’s Certificate in accordance with state and federal requirements.
- Reliable vehicle transportation for travel to multiple work locations daily.
- Ability to lift and carry up to 40 pounds, including marketing materials, collateral, or other promotional items.
- Demonstrated customer focus and ability to create customized customer solutions.
- Ability to assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
Nice To Haves
- Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision making, people management, proactive behavior, and results orientation.
- Competencies include branch banking services, coaching others, decision making and critical thinking, digital awareness, effective communications, managing multiple priorities, retail lending, and selling.
Responsibilities
- Lead daily operational duties, manage scheduling, and oversee sound risk management practices.
- Partner with the Branch Manager to coach the team on proactive client and community engagement.
- Approach consumers in the community and engage them in financial exploratory conversations.
- Self-source prospective partner organizations, initiate outreach, and build relationships that expand the Mobile Branch’s presence and impact.
- Lead financial education seminars and conversations that support financial well-being.
- Travel to multiple partner locations and events each day, adapting to community needs.
- Regularly drive the 30-foot Mobile Branch vehicle and provide a safe, welcoming experience.
- Support branch and individual and team performance across the branch.
- Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
- Manage, coach, and execute a proactive client experience in an omni-channel environment; provide financial solutions and advice and lead effective problem resolution.
- Manage the branded sales process to achieve sales targets and customer loyalty; grow branch revenue through acquisition and share-of-wallet growth of consumer and business households.
- Acquire and retain talent, coach employees to meet performance and activity expectations, and assist with employee performance management.
- Manage operational, human capital, reputational, and business risk by adhering to policies and procedures and identifying and mitigating potential risk.
- Travel to multiple work locations daily and operate a commercial motor vehicle as required.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental insurance
- Vision insurance
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
- Performance-based incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
