D205 Assistant Manager Mobile Area

CNG Holdings, Inc.•Mobile, AL

About The Position

The Assistant Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, which are part of the CNG Holdings, Inc. family of companies. The role supports the company’s mission and core values while helping ensure outstanding customer service and regulatory compliance. The Assistant Manager serves and educates customers about available products and services, handles customer inquiries and transactions, and carries out sales, courtesy, and collection calls in accordance with applicable regulations and company procedures. The position also involves cash handling, balancing receipts and sales reports, verifying customer information, and following federal and state regulations and company policies. The role works in a call center, retail, or office environment and requires travel to stores within the assigned district, potentially including neighboring districts and overnight travel. The Assistant Manager must work assigned shifts as scheduled and have reliable personal transportation, a valid driver’s license, and valid automobile insurance.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Must be able to travel to stores throughout the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must work assigned shifts as scheduled.

Nice To Haves

One or more years of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present product and service options that meet customers’ needs, and educate customers about the product portfolio.
Escalate customer issues to the store manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the drawer; and perform other cash-handling duties. May make bank deposits or pick up bank deposits.
Balance individual batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and in accordance with company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.