About The Position

The Assistant Store Manager assists the Store Manager with daily retail store operations to support maximum sales and profitability. The role includes merchandising execution, expense and inventory management, training and development, human resources activities, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, supports compliance with company policies and operational standards, and helps the store meet its sales, budget, and shrink goals. The standard work week does not exceed 40 hours. A flexible schedule is required, including days, nights, weekends, and holidays. The employee may work in multiple stores within the assigned district and must be willing to travel by car, plane, or train.

Requirements

  • At least one year of retail management experience.
  • Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
  • Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
  • Ability to think strategically and plan and organize effectively.
  • Ability to maintain professionalism in all situations.
  • Analytical ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
  • Results-driven, with critical and creative thinking skills; project management, time management, analytical, and organizational skills.
  • Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
  • Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
  • Ability to execute directives precisely and consistently.
  • Working knowledge of Microsoft Office products.
  • Willingness to work in multiple stores in the assigned district.
  • Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
  • Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
  • Reliable transportation.
  • Willingness to travel by car, plane, or train.

Responsibilities

  • Support the Store Manager in daily store operations and help drive sales and profitability through merchandising, expense management, inventory management, staff development, and customer service.
  • Oversee the quality and performance of retail store staff.
  • Ensure compliance with company policies and procedures.
  • Model effective leadership to build commitment to store goals and training standards.
  • Assist with recruiting, selecting, training, and developing store personnel.
  • Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
  • Assist with expense management and develop strategies to help stores perform within budget.
  • Help monitor and identify loss or inventory inconsistencies so the store meets shrink goals at or below company plan.
  • Monitor and control operational compliance, safety, and business standards.
  • Support training employees in suggested selling and merchandising techniques.
  • Help ensure customer service standards are met and provide a friendly environment for customers.
  • Assist with accurate and regular merchandise inventory counts.
  • Perform other assigned duties.
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