Mitigation Technician
About The Position
The Mitigation Technician provides emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. The role is on the front lines of recovery, stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations. This is a full-time, field-based position in Chantilly, Virginia. The technician responds to emergency mitigation calls; performs water extraction, structural drying, and mitigation services; removes damaged building materials; and cleans, decontaminates, and deodorizes affected spaces. The role also involves coordinating with the Contents Division, documenting work through photos and software, communicating with clients, maintaining safe job sites, and properly handling tools, equipment, vehicles, and warehouse protocols.
Requirements
- Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification).
- Proficiency with hand and power tools.
- Ability to lift up to 50 lbs and perform physical labor in varying environments.
- Strong communication, listening, and interpersonal skills.
- Strong social awareness and a customer service mindset.
- Acceptable driving record.
- Reliable attendance and punctuality.
- Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software, including Proven Jobs, Encircle, and Docusketch.
- Team-oriented mindset with a positive, solution-focused attitude.
- Ability to safely wear and work in required personal protective equipment, including a respirator, with or without reasonable accommodations.
Nice To Haves
- WRT (Water Damage Restoration) certification.
- Prior experience in restoration, construction, or a related field.
- Experience with PSA or similar job management platforms.
Responsibilities
- Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events.
- Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards.
- Remove and safely dispose of damaged building materials.
- Decontaminate, clean, and deodorize affected interior spaces.
- Collaborate with the Contents Division to clean, pack, and store salvageable items.
- Document job progress with photos and detailed notes using PSA and other required software.
- Communicate clearly and professionally with clients, answering questions with empathy and respect.
- Maintain a clean, organized, and safe job site.
- Set up, operate, clean, and store tools and equipment properly.
- Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use.
- Work collaboratively with project managers, crew chiefs, and other team members.
Benefits
- Performance-based bonus opportunity.
- Comprehensive health, dental, and vision coverage.
- 401(k) with company match.
- Generous paid time off and 9 paid holidays.
- Company vehicle or truck.
- Monthly company technology stipend or reimbursement.
- Company gear and branded materials, including $300 in swag bucks for the company merch site.
- Ongoing training and certification support.
- Paid training and certification advancement.
- Disability insurance.
- Employee assistance program.
- Flexible spending account.
- Fuel card.
- Health savings account.
- Life insurance.
- Parental leave.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
