Mitigation Project Manager

SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton•Chesapeake, VA

2d•$60,000 - $80,000

About The Position

SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities is seeking an experienced, results-driven Mitigation Project Manager to lead its growing mitigation operations. The position is responsible for the division’s operational and financial performance, staff development, customer satisfaction, and compliance with company policies and procedures. The manager leads estimators and technicians responding to fire, water, and other damage projects, and oversees planning, estimating, job costing, quality control, and customer service. The ideal candidate communicates effectively, motivates and trains teams, is organized, and understands business metrics and operational efficiency. The role offers a base salary of $48,000–$55,000 plus commission, with stated total compensation of $60,000–$80,000. A monthly 2% commission applies to qualifying Water, Fire, Mold, and Other Restoration services that are estimated, completed, and collected in full, subject to the stated eligibility and repayment terms. Reconstruction services are excluded from the monthly restoration commission. The locally owned, family-run franchise describes a close-knit, team-oriented environment, career development and advancement, and continuous education opportunities. The work may require local and out-of-state travel, physical activity, and work in challenging spaces and at heights.

Requirements

At least 5 years of management experience in the construction industry.
Effective written and oral communication skills, including the ability to communicate across all organizational levels.
Intermediate math skills.
Strong decision-making and leadership skills.
High school diploma or GED.
Strong computer knowledge.
Ability to lift at least 50 pounds regularly and occasionally lift up to 100 pounds with assistance.
Ability to climb ladders, work at ceiling heights, and work in tight spaces such as crawl spaces and attics.
Ability to sit, stand, and walk for prolonged periods.
Ability to repetitively push, pull, lift, and carry objects.
Ability to travel locally and out of state when necessary.
Ability to successfully complete a background check, subject to applicable law.

Nice To Haves

College degree preferred.

Responsibilities

Provide planning, budgeting, goals, and development for the division.
Lead estimators and technicians responding to and managing fire, water, and other damage requiring reconstruction.
Ensure clear and consistent communication with the owner, managers, team members, property owners, and clients.
Oversee project estimating, job costing, and quality control.
Ensure customer and client satisfaction.
Assist with human resources and training, including recruiting, hiring, training, and developing managers and staff.
Ensure job processes and procedures are followed, including established job and safety protocols.