MITIGATION PROJECT COORDINATOR

Rytech Restoration of Orlando•Sanford, FL

6d•$22 - $25•Onsite

About The Position

Rytech of Orlando is hiring an organized, detail-driven Project Coordinator to support its mitigation department across the Central Florida market. This is an in-office role focused on coordinating water and mold mitigation jobs, maintaining complete and compliant job files, tracking carrier and third-party administrator requirements, and keeping customers informed from initial contact through closeout. The coordinator manages the mitigation work-in-progress across job statuses and phases, monitors deadlines and documentation, coordinates appointments with the Mitigation Supervisor, handles business-hour emergency and inquiry calls, and prepares compliant billing packages. The role also involves reviewing records in DASH and Mitigate, producing status reports, and providing regular updates to the Mitigation Manager and Supervisor.

Requirements

At least 2 years of administrative or operations experience in restoration, construction, or property insurance claims.
Working knowledge of insurance program work, TPA rules, and metrics.
Strong organizational skills and the ability to track many jobs while maintaining attention to detail.
Professional phone presence and the ability to remain calm and empathetic with property owners experiencing a loss.
Comfort running reports and acting on the information they provide.
Software competence and comfort learning and using job management and documentation platforms.
Ability to self-motivate and prioritize competing deadlines amid unpredictable emergency volume.
Strong customer service instincts and the ability to stay level-headed under pressure.
Integrity, honesty, and a team-first approach that supports rather than polices the field team.
Experience with insurance program and TPA work, such as Alacrity or HOMEE.

Nice To Haves

Familiarity with DASH and Mitigate.
Working knowledge of water mitigation documentation, including moisture logs, psychrometrics, and drying records.
Familiarity with Xactimate.

Responsibilities

Manage the mitigation work-in-progress by status and phase, keeping active jobs moving.
Track program files against carrier and TPA guidelines and flag SLA deadlines before they are missed.
Review job files in DASH and Mitigate for complete moisture logs, psychrometric readings, sketches, moisture maps, equipment records, photos, and technician notes.
Label and organize photos and documentation so job files clearly support adjuster review.
Answer business-hour emergency and inquiry calls, qualify losses, and capture complete intake information for dispatch.
Coordinate field and customer appointments with the Mitigation Supervisor.
Make daily contact with property owners on active jobs and quickly resolve administrative issues.
Pull status reports every two days to identify documentation gaps and at-risk files.
Send a daily end-of-day update to the Mitigation Manager and Supervisor and keep the weekly WIP current in DASH and Mitigate.
Assemble complete, compliant billing packages, including signed authorizations and certificates of completion and satisfaction.
Provide a customer experience that reflects well on Rytech of Orlando from the first call through final paperwork.