Mission Operations Engineer, Connected Warfare

Anduril • Herndon, VA

5d

About The Position

The Mission Operations Engineer supports post-sales deployment and operation of Anduril Voyager products. Working with Sales, Engineering, Marketing, and Operations, the role provides technical support and training to internal and external customers, resolves technical problems remotely and at customer locations, and helps ensure products meet customer mission needs. The engineer works closely with customers to understand how they use the products, communicates feedback to product teams, and helps improve user experience and operational tactics and techniques.

The role supports customer operations across tactical and non-tactical environments and contributes to the success and growth of customer accounts. It includes supporting customer meetings, maintaining operational technology infrastructure, escalating and resolving technical issues, documenting systems and configurations, testing emerging products, and collaborating across organizational teams. Travel is required as necessary, estimated at 25–50%.

Requirements

• Experience in program management and product deployment roles.
• Exceptional interpersonal and stakeholder management skills.
• Understanding of U.S. and allied military operations, doctrines, and multi-domain environments.
• Ability to translate and decompose highly technical concepts into operational requirements and performance specifications.
• Strong problem-solving aptitude in unstructured situations involving hardware, software, and networking.
• Ability to drive challenging and vague technical problems to clarity and resolution.
• Willingness to travel as necessary (25–50%).
• Eligible to obtain and maintain an active U.S. security clearance.

Nice To Haves

• Experience in defense technology product or program management, solutions architect, or customer success roles.
• Experience with DoD networks, software, SATCOM, and radios.
• Familiarity with doctrinal, functional, and technical command and control concepts, processes, and principles.

Responsibilities

• Provide virtual and on-site technical support and training to customers using Anduril Voyager solutions in tactical and non-tactical environments.
• Support Sales during customer meetings by evaluating existing customer solutions and recommending upgrades.
• Ensure day-to-day support and maintenance of NOC and training technology infrastructure, including networks, servers, and databases.
• Assist customers remotely and on-site in resolving issues, and provide feedback to appropriate departments.
• Provide technical escalation support to Tier 1 staff and help improve technical staff capabilities and customer issue handling.
• Help maintain the test lab environment used to replicate customer issues and develop resolutions.
• Provide management with prompt, accurate feedback about system and customer issues.
• Document knowledge in technical papers.
• Maintain logs and traceability of system configurations delivered to customers.
• Create training, operations, installation, and maintenance documentation.
• Perform other related duties as assigned by management.
• Assess external technical products and services and develop solutions that work with Anduril Voyager products.
• Test emerging Anduril Voyager products, evaluate performance, and recommend improvements.

Benefits

• Highly competitive equity grants are included in the majority of full-time offers and are considered part of total compensation.
• Top-tier benefits for full-time employees, described as comprehensive and competitive and available at little to no cost to employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed