Mission Engagement Associate

Torch.AI • Leawood, KS

6d • Onsite

About The Position

Torch.AI is seeking a Mission Engagement Associate to support mission customers and help deliver operational outcomes using its AI Control Layer platform. The role focuses on building trusted customer relationships, coordinating deployment and adoption, identifying customer needs and growth opportunities, and communicating customer feedback to internal teams. The associate partners with Mission Engagement Managers, Solutions Architects, capture teams, engineering, and leadership to support customer success and continued mission impact.

The position is based at Torch.AI headquarters in Leawood, Kansas. The organization builds and deploys AI and data infrastructure for U.S. government and national security missions. Candidates must be U.S. citizens; some roles require an active clearance or eligibility to obtain and maintain the required clearance. Limited travel of less than 10% may be required for some roles.

Requirements

• Bachelor of Science degree in Business, Engineering, Computer Science, or a related field.
• 1–4 years of experience in customer success, customer relationship management, business development, sales, program coordination, or mission support roles.
• Comfort being measured on relationship and growth outcomes, not only task completion.
• Strong written and verbal communication skills, including the ability to advocate for ideas, customer priorities, and outcomes internally and externally.
• Ability to build trust quickly with technical and non-technical stakeholders and manage multiple relationships across cross-functional teams.
• Self-starter mentality and comfort identifying and pursuing opportunities without explicit direction.
• Experience tracking metrics, documenting outcomes, and organizing structured follow-up actions.
• Strong organizational discipline and attention to detail, with the ability to manage competing priorities in high-tempo, mission-driven environments.
• Comfort operating in structured, compliance-driven, or secure environments.
• U.S. citizenship; Torch.AI does not sponsor employment visas.

Nice To Haves

• Prior experience in sales, customer relationship management, or business development; capture or business development experience is a strong plus.
• Experience supporting Department of Defense, Intelligence Community, or other mission-focused government customers.
• Familiarity with AI-enabled systems, data platforms, analytics workflows, or enterprise software deployments.
• Experience supporting deployments across multiple security domains.
• Exposure to change management, user adoption strategies, or training coordination.
• Experience with Jira, Confluence, or CRM/customer tracking systems such as Salesforce or HubSpot.
• Active Secret or Top Secret clearance.

Responsibilities

• Build trusted relationships with mission customers and serve as a primary point of contact.
• Recognize potential customer needs for expanded support or new capabilities and flag opportunities to engineering and leadership.
• Partner with Mission Engagement Managers, Solutions Architects, and capture teams on follow-on or expansion conversations.
• Monitor changes in customers’ mission landscapes and flag risks or emerging needs early.
• Coordinate delivery execution to support mission success, user adoption, and sustained operational trust.
• Support onboarding, training sessions, and rollout of new platform capabilities.
• Coordinate issue resolution and escalation between customer stakeholders and internal engineering teams.
• Maintain customer engagement plans, deployment readiness checklists, and mission success metrics.
• Track customer outcomes, usage patterns, and mission feedback to identify improvement opportunities.
• Document and communicate customer insight to help shape product and engineering roadmap priorities.
• Prepare customer-facing materials, status updates, adoption reports, and executive summaries that demonstrate impact and support renewal.
• Contribute to post-deployment reviews and continuous improvement initiatives.
• Monitor risks to delivery, adoption, or operational continuity and escalate them appropriately.

Benefits

• Competitive base salary.
• Quarterly performance bonuses.
• Equity participation within the first 12 months.
• Unlimited PTO and 11 paid company holidays.
• Professional development in a high-growth, mission-driven environment.
• Weekly in-office catering at headquarters.
• 401(k) plan with no current employer match.
• PPO, HSA, and TRICARE Supplement medical options.
• Above-market HSA contributions.
• HSA, FSA, and Dependent Care FSA options.
• Dental and vision plans above national averages.
• Employer-paid life insurance equal to 1× salary.
• Employer-paid short-term and long-term disability.
• Voluntary Accident, Critical Illness, and Hospital Indemnity coverage.
• Up to $300 per month in tax-advantaged commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level