Provider Engagement Associate

Eon Health•Glendale, CO

About The Position

The Provider Engagement Associate plays a critical role in Eon’s Care Management program, serving as a bridge between health data and provider offices to support timely patient follow-up. This is a non-clinical, administrative role focused on communication and operational workflow support. It is entirely phone-based and uses Eon’s tracking platform to support adherence to care pathways by sharing factual information with provider offices about outstanding screenings, critical exams, and required follow-up care. The role involves structured outbound calls to physician practices and medical provider offices, as well as responding to inbound inquiries from those offices. Associates follow approved protocols, scripts, and workflows; document interactions and tracking updates in an internal database; and escalate discrepancies or complex inquiries to a supervisor or designated team lead. The position requires sustained focus in a high-volume, metrics-driven call environment and close attention to data accuracy, HIPAA compliance, and professional provider communication.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a medical office administrative environment, customer service, or a high-volume call center.
Strong computer literacy, including the ability to type accurately while speaking on a headset.
Excellent verbal communication skills and a professional phone demeanor.
Strong organization and the ability to manage a continuous queue of required calls.
Ability to maintain energy and focus throughout a shift of consistent phone calls.
Ability to balance fast-paced administrative work with attention to detail.
Ability to work in a metrics-driven environment focused on daily outbound call volumes and data-entry accuracy.
Ability to follow standardized workflows and recognize when to escalate complex files.
Self-motivation and accountability with minimal supervision in a high-volume call queue.

Nice To Haves

Associate’s degree or coursework in healthcare administration.
Foundational knowledge of medical terminology and basic HIPAA privacy rules.

Responsibilities

Make high-volume, structured outbound calls exclusively to physician practices and medical provider offices about overdue or upcoming patient follow-up care.
Handle inbound inquiries from provider offices using approved protocols.
Relay objective patient data, including screening gaps, recommended follow-up care, and exam requirements, to clinic staff or medical assistants.
Follow standardized call scripts and workflows to maintain data accuracy, HIPAA compliance, and provider satisfaction.
Document interactions, call outcomes, and tracking updates in the internal database in real time.
Identify and escalate discrepancies, unclear records, or complex inquiries to a supervisor or designated internal team lead.
Collaborate with internal teams to support data accuracy, system integrity, and efficiency.