Fan Engagement Associate

Fussball Club Cincinnati LLC (“FC Cincinnati”)•Cincinnati, OH

15h•Onsite

About The Position

FC Cincinnati is seeking a highly motivated Fan Engagement Associate to help enhance the fan experience at matchdays and special events. The role supports the department’s goal of improving the experience of every attendee. It is primarily based at TQL Stadium and involves up to 28 hours per week, including FC Cincinnati home matches. Weekend, evening, and holiday hours may be required. The position is allotted for the 2027 MLS Sprint Season, which runs from February through April. Continued employment during the 2027–2028 season may be possible depending on organizational needs and individual performance. The role coordinates matchday activations and fan zones, develops new activation ideas, oversees the FCC Promo Team and engagement inventory, and works with internal colleagues and partners to deliver engaging matchday promotions.

Requirements

Experience in event management and customer service.
Ability to solve problems in a time-sensitive manner.
Flexible schedule during the season, with availability on weekdays, weekends, and/or holidays.
Self-starter who can take ownership of tasks and their successful execution.
Ability to think critically and outside the box.
Ability to work evenings and weekends as required by the FCC game schedule and special events.
Must be fully vaccinated for COVID-19 and provide verification of vaccination before the start date.
Excellent work ethic and strong attention to detail.
Customer-service orientation and passion for creating memorable experiences and promoting FC Cincinnati.
Ability to work as part of a team and interact and communicate with many different types of people and groups.
Energetic personality and excellent interpersonal skills.

Responsibilities

Coordinate the planning and execution of matchday activations at TQL Stadium and nearby activation sites, including Washington Park.
Coordinate fan zones at Washington Park, the Carl and Martha Linder Plaza, Mercy Health Plaza, and Corner Kick, providing customer service and activities such as the Striker Challenge, inflatables, craft zones, and photo stations.
Research, innovate, and create new fan activation ideas.
Conduct outreach to stay current on trends and ideas from other teams, including what is and is not working for them.
Oversee scheduling, uniforms, training, and management of the FCC Promo Team.
Maintain a tracker for Fan Engagement inventory and storage spaces at Washington Park and TQL Stadium.
Work with the Sr. Manager, Fan Engagement to build relationships and databases across teams and sports and develop fan engagement best practices.
Work directly with partners to integrate promotions and giveaways into matchday entertainment for fans and partners.
Work FCC home matches and special events.