Fan Engagement Associate

FC Cincinnati•Cincinnati, OH

7d•Onsite

About The Position

FC Cincinnati is seeking a highly motivated Fan Engagement Associate to help enhance the fan experience at matchdays and special events. The role supports planning and execution of matchday activations at TQL Stadium and nearby locations, including Washington Park, and involves coordinating fan zones, developing new activation ideas, overseeing the FCC Promo Team, managing inventory, and working with partners to incorporate promotions and giveaways into matchday entertainment. The position is primarily based at TQL Stadium and works up to 28 hours per week, including FC Cincinnati home matches. Weekend, evening, and holiday hours may be required. The position is allotted for the 2027 MLS Sprint Season, running from February through April, with possible continued employment during the 2027–2028 season based on organizational needs and individual performance.

Requirements

Experience in event management and customer service.
Ability to solve problems in a time-sensitive manner.
Flexible schedule during the season, with weekday, weekend, and/or holiday availability.
Self-starter who can take ownership of tasks and successfully execute them.
Ability to think critically and creatively.
Ability to work 2026 home matches and special events.
Ability to work evenings and weekends as required by the FCC game schedule and special events.
Must be fully vaccinated for COVID-19 and provide verification of vaccination prior to the start date.
Excellent work ethic and strong attention to detail.
Customer-service orientation and passion for creating memorable experiences and promoting FC Cincinnati.
Ability to work collaboratively and communicate with people and groups from different backgrounds.
Energetic personality and excellent interpersonal skills.

Responsibilities

Coordinate the planning and execution of matchday activations at TQL Stadium and nearby activation sites, including Washington Park.
Coordinate fan zones at Washington Park, the Carl and Martha Linder Plaza, Mercy Health Plaza, and Corner Kick.
Provide customer service and offer activities such as the Striker Challenge, inflatables, craft zones, and photo stations.
Research, innovate, and create new fan activation ideas.
Lead outreach to stay current on trends and ideas from other teams, including what is and is not working for them.
Oversee scheduling, uniforms, training, and management of the FCC Promo Team.
Maintain a tracker for Fan Engagement inventory and storage spaces at Washington Park and TQL Stadium.
Work with the Sr. Manager, Fan Engagement, to build relationships and databases across teams and sports and develop best fan engagement practices.
Work directly with partners to integrate promotions and giveaways into matchday entertainment.