MIS Technical Engineer

GATEWAY CSB PEO LLC•Statesboro, GA

12d•Onsite

About The Position

Under general supervision, the MIS Technical Engineer provides advanced technical support and administration for the agency’s technology infrastructure across multiple counties and locations. The role supports, maintains, troubleshoots, and optimizes desktop systems, servers, cloud services, networking and telecommunications equipment, security systems, software applications, audio/video systems, and related technology resources. The engineer serves as a technical resource to end users and assists with technology projects, implementations, disaster recovery planning, and infrastructure management. The position operates in professional office, healthcare, and community-based environments and requires regular travel between Gateway sites. Service coverage outside normal business hours may be required, and the employee may need to remain at or return to work during agency incidents or emergencies, including on non-traditional schedules. The role has no supervisory responsibilities.

Requirements

At least two years of experience in information technology, systems administration, network support, or a related field.
A+ Certification or equivalent technical certification.
Valid Georgia driver’s license with an acceptable driving record.
Knowledge of information technology infrastructure, systems, and support practices.
Knowledge of computer hardware, operating systems, software applications, and peripheral devices.
Knowledge of LAN, WAN, wireless networking, cloud-based services, and virtual environments.
Knowledge of cybersecurity principles and technology security best practices.
Knowledge of VoIP systems, telecommunications equipment, surveillance systems, and access control technologies.
Knowledge of disaster recovery, backup systems, and business continuity concepts.
Ability to troubleshoot hardware, software, network, and systems-related issues.
Ability to communicate technical concepts effectively to non-technical users and communicate effectively verbally and in writing.
Ability to manage multiple technical projects while maintaining excellent customer service.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work independently with minimal supervision, prioritize assignments, and meet deadlines in a fast-paced environment.
Ability to establish and maintain productive working relationships with staff, vendors, and contractors.
Strong customer service, interpersonal, active listening, and technical documentation skills.
Maintain applicable certifications, licenses, continuing education, competency validations, and mandatory annual or recurrent training throughout employment.
Meet the physical demands of the position, including travel between Gateway sites and lifting or moving technology equipment.

Nice To Haves

Experience supporting desktop systems, networking, telecommunications, cloud-based technologies, or server environments.

Responsibilities

Provide ongoing technical support by phone, remote access, and onsite assistance.
Troubleshoot and resolve end-user hardware, software, networking, telecommunications, and system issues.
Install, configure, upgrade, and maintain desktop computers, laptops, servers, printers, mobile devices, and peripheral equipment.
Train end users on software applications, business systems, and technology resources.
Support LAN, WAN, wireless infrastructure, cloud-based systems, and virtual environments.
Maintain and support Microsoft operating systems, business applications, and technology platforms.
Maintain secure printer operations and related print management systems.
Provide service coverage outside normal business hours as required.
Ensure critical data is backed up according to disaster recovery and business continuity requirements; assist with testing backup, disaster recovery, and business continuity procedures.
Assist with planning, deployment, and implementation of technology projects and new site openings.
Research emerging technologies and recommend improvements to agency technology systems.
Oversee maintenance and support of business cell phones, VoIP systems, communication platforms, and associated applications.
Support and maintain surveillance systems, security systems, access control devices, and related technologies.
Monitor, update, and process technology service requests through the ticket management system.
Maintain detailed technical documentation, inventories, and support records.
Coordinate with vendors, contractors, and service providers to resolve technology issues.
Provide technical services and support with a consistent, high-quality, customer-focused approach.
Perform other related duties as assigned.