MIS - Technology Support Tech

The Spinx Company•Greenville, SC

12d•$24 - $26•Onsite

About The Position

The Technology Technician provides hands-on troubleshooting and support for technology systems and devices across the company's retail locations, including point-of-sale systems, networking, end-user computing, printers, handhelds, telephones, and related systems. The technician works within the team's weekly rotation and participates in an after-hours on-call rotation, providing on-site support within an assigned territory. The role is expected to grow in technical depth, autonomy, and responsibility, with increasing independence over time and contributions to enforcing IT policies and refining team documentation. The technician follows IT standards, works in accordance with PCI-DSS, NIST, and other applicable compliance requirements, documents work for change management, and represents Technology with a customer-focused, professional demeanor. The position combines technology support (70%) with documentation, development, and knowledge sharing (30%). It also requires collaboration with other technicians, customer-focused communication, ongoing skills development, and adherence to the company's core values and safety practices. The role has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
Network+ certification is required within 12 months of hire.
Working knowledge of technology devices, components, networking concepts, and common troubleshooting methodologies.
Experience providing technology support in a fast-paced environment.
Experience using a ticketing system to track work and document resolutions.
Familiarity with point-of-sale systems, networking hardware, end-user computing, and Microsoft productivity software.
Ability to work within established processes and exercise sound judgment about when to escalate.
Strong customer service orientation and a professional demeanor with teammates and external partners.
Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Aptitude for learning new tools, systems, and technologies.
Ability to lift and transport equipment as part of field and project work.
Ability to speak, read, and write in English.
Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems and interpret instructions furnished in written, oral, diagram, or schedule form.
Integrity, confidentiality, tact, discretion, professionalism, and appropriate self-expression.
Valid in-state driver's license, required auto insurance, and an acceptable motor vehicle report.
Ability to meet the position's physical demands, including regularly lifting or moving up to 10 pounds, occasionally up to 25 pounds, and occasionally up to 50 pounds.

Nice To Haves

Two-year or four-year technology degree.
Zero to three years of experience in a technical support role.
Certifications such as A+, Security+, MCP, or vendor-specific credentials.
Experience with retail or convenience-store technology.
Experience in retail, hospitality, or multi-site technology support environments.

Responsibilities

Provide friendly, customer-focused support to teammates by prioritizing incoming requests and managing time and resources effectively.
Follow and help enforce IT policies, procedures, and standards; escalate issues when they exceed the technician's scope or expertise.
Perform work in accordance with PCI-DSS, NIST, and other applicable compliance standards.
Collaborate with other technicians to resolve issues and support team success.
Participate in the weekly role and after-hours on-call rotation, providing consistent coverage and timely responses.
Contribute to technology projects, store deployments, and other assigned tasks.
Document work in the ticketing system for change management, workflow tracking, and audits.
Update and contribute to the team's knowledge base, runbooks, and troubleshooting guides.
Share insights from recurring issues to support process and documentation improvements.
Continuously build skills aligned with the business technology stack and team needs.
Obtain and maintain required certifications, including Network+ or applicable vendor credentials.
Participate in training, seminars, and other development opportunities as guided by the manager.
Perform duties safely and follow safety policies and procedures.