MIS SPECIALIST

The GEO Group•Pompano Beach, FL

15h

About The Position

The MIS Specialist supports, advises, and maintains computer operations throughout a facility, including technical support, telecommunications, computer operations, and network administration. The role ensures that computers and servers operate properly, maintains systems and security, manages technology inventory, and supports staff access and training. The position may monitor the facility computer operations budget with Regional IT staff and may travel to other facilities as needed.

Requirements

Bachelor's degree in Computer Science or a related field and at least five years of work experience in a related role involving hardware and software operations; education and progressive work experience may substitute for a bachelor's degree at management's discretion.
Ability to identify and solve computer problems and work independently with a wide variety of employees and vendors.
Good troubleshooting skills and ability to understand and resolve technical problems independently.

Responsibilities

Provide technical support to ensure personal computers and servers, including hardware and software, are performing properly.
Coordinate with Corporate and/or Regional staff as needed and perform other assigned duties.
Track technology inventory; research specifications and order hardware and software needed to maintain functionality and comply with Corporate standards.
May monitor the facility computer operations budget in conjunction with Regional IT staff.
Maintain system security administration, including assigning local domain login profiles and passwords and ensuring staff have appropriate access to applications and files.
Create, maintain, modify, and produce accurate and timely reports using Crystal Reports on the GEOnet system.
Collaborate with the training department to develop and implement regular system training for appropriate staff.
Maintain daily LAN backups and restore data when required.
Maintain system security, operation, and maintenance.
Ensure adherence to software licensing rules and maintain related records.
Generate technical reports and summaries about utilization, projected needs, and other areas as requested by management.
Travel to other facilities, including outside the staff member’s home region, as needed.
Maintain general knowledge of telephone systems.