MIS Manager

The GEO Group•Big Spring, TX

About The Position

The role provides management and technical expertise to the MIS division and secondary-line support to facility users. It supports, advises, and maintains facility computer operations, including technical support, telecommunications, computer operations, and network administration. The position is responsible for the day-to-day functioning of the MIS service area, staff coverage, service levels, and contractual compliance. It provides technical support for facility systems, maintains security and operations, and coordinates with Corporate and Regional IT staff as needed.

Requirements

Bachelor's degree in Computer Science or a related field and at least five years of work experience in a related role involving hardware and software operations; educational and progressive work experience may be substituted for a bachelor's degree at management's discretion.
Demonstrated lead worker or supervisory experience.
Ability to identify and solve computer problems and work independently with a wide variety of employees and vendors.
Good troubleshooting skills and ability to understand and resolve technical problems independently.

Responsibilities

Ensure the smooth day-to-day functioning of the MIS service area.
Ensure staff coverage, call levels, and contractual compliance.
Provide second-level support for end-user problems and questions, as well as first-line support for facility IT infrastructure in person, by phone, and remotely.
Identify and resolve software and hardware faults, escalating complex faults and requests for Regional support.
Provide technical support for personal computers and servers, coordinating with Corporate and Regional staff as needed.
Track technology inventory; research specifications and order hardware and software required for operations and compliance with Corporate standards.
May monitor the facility computer operations budget with Regional IT staff.
Administer system security, create local domain login profiles and passwords, and ensure users have appropriate access to applications and files.
Create, maintain, modify, and produce accurate, timely reports using Crystal Reports on the GEOnet system.
Collaborate with the training department to develop and deliver regular system training for appropriate staff.
Maintain daily LAN backups and restore data when required.
Maintain system security, operation, and maintenance.
Ensure compliance with software licensing rules and maintain records.
Generate technical reports and summaries on utilization, projected needs, and other matters requested by management.
Maintain general knowledge of telephone systems.
Perform other duties as assigned.