MIS Architect

Blue Stream Fiber • Remote, FL

6d • Remote

About The Position

The MIS Architect is responsible for maintaining and designing the company’s billing system. The role maintains the ICOMS billing system and its IBM Host while implementing new processes and features. It also assists with data migrations, standardization and automation of tasks, troubleshooting, support for customer-facing departments, process documentation, and testing requested changes before production implementation.

Requirements

• At least 1 year of previous experience with ICOMS, GUI, and IAD.
• IBM AS/400 command-line experience.
• Experience with ECOM processing and the ability to learn the new ECOM process.
• Exceptional attention to detail and ability to follow instructions and expand current knowledge.
• General knowledge of database management and ability to refer to user guides as needed.
• Ability to learn system parameters and how they interact with current business practices.
• Flexibility with working hours, including overnight maintenance.
• Ability to self-manage assigned work and complete it within expected timeframes.
• Basic troubleshooting skills.
• Proficiency with MS Excel and experience with MS Word and other MS Office applications.
• Ability to work well within a small group of peers, across departments, and with vendors.

Nice To Haves

• Experience with HELP Systems products, such as Robot Scheduler.
• At least 1 year of telecommunications experience.
• Process documentation experience.
• SQL knowledge.
• MS Visio experience.

Responsibilities

• Maintain the ICOMS billing system and its IBM Host while implementing new processes and features.
• Assist with data migrations and with standardizing and/or automating various tasks.
• Troubleshoot ICOMS and related issues through resolution.
• Support key customer-facing departments with new issues and projects.
• Document new and existing department processes and create step-by-step instructional guides.
• Configure, apply, test, and document requested changes before production implementation.
• Work on projects and communicate effectively with the project manager.
• Read and update reports as needed.

Benefits

• Medical, dental, and vision insurance.
• PTO and holidays.
• 401(k) with match.
• Life insurance.
• FSA and HSA.
• Short-term and long-term disability.
• Legal plan support and EAP.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed