Minor Shelter Life Skills Manager - ON

Urban Peak Denver•Denver, CO

10d

About The Position

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager provides direct supervision and support to youth ages 12–17 experiencing homelessness who are enrolled in Urban Peak’s Minor Shelter program. The role includes ongoing engagement, assessment, intervention, and maintaining client safety through appropriate and effective services in a positive, trauma-informed environment. Client needs vary according to their mental and physical health and histories of trauma. The program prioritizes family reunification or, when reunification is not possible, referral to other systems of care within 21 days of program entry. The position supports youth intakes, assessments, crisis counseling, data collection, documentation, file maintenance, and discharge information in coordination with the Minor Shelter Case Manager. It communicates with the case manager and, when applicable, youths’ families, and works with youth and the Shelter team toward program termination within 21 days of entry. The role also helps report maintenance issues and supports program delivery consistent with Urban Peak’s mission, with an emphasis on the physical and emotional safety of youth and staff. The schedule is Monday through Thursday, 10 PM to 8 AM. The position requires three holidays and three on-call shifts per year.

Requirements

Two years of college; or a high school diploma or equivalent and at least six years of human-services experience or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance abuse among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services, with an understanding of and commitment to trauma-informed care.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented approach and ability to coordinate with multiple departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable under Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication; Spanish, Vietnamese, or ASL preferred.
Lived experience reflective of the youth served is encouraged.

Responsibilities

Provide direct supervision of youth in accordance with facility rules and regulations, maintaining a safe and welcoming shelter environment.
Engage with youth and provide ongoing assessment, intervention, and appropriate program services.
Complete thorough intakes, assess youths’ needs and admission appropriateness, and forward intake information for additional follow-up.
Establish plans with youth, support follow-through, and make appropriate referrals.
Accurately document admissions, services received, intake information, and relevant events in the Communication Log.
Collect and maintain accurate client data and securely store client information to protect confidentiality.
Maintain clear and effective communication with staff and coordinate with the Minor Shelter Case Manager and, when applicable, youths’ families.
Support the Minor Shelter Case Manager with discharge information and work with youth and the Shelter team toward program termination within 21 days of entry.
Provide crisis intervention and de-escalation, including support during verbal or physical altercations and phone counseling as needed.
Support youth in maintaining shelter cleanliness and completing daily chores and other milieu activities.
Facilitate group activities and discussions.
Report maintenance issues and help ensure the program is delivered in a manner consistent with Urban Peak’s mission.
A limited primary case-management caseload may be assigned if the employee has the appropriate credentials; additional case-management meetings may be required.

Benefits

100% employer-paid medical and dental plans.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage, critical care and hospitalization coverage, and ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid FAMLI Leave private plan, with employee and employer sharing costs 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Robust Employee Assistance Program.
Second-language pay differential.
Staff support for lateral growth through training and mentorship.