Young Adult Shelter Life Skills Manager

Urban Peak Denver•Denver, CO

10d•Onsite

About The Position

The Young Adult Life Skills Manager (YALSM) works under the supervision of the Young Adult Program Manager and directly supervises youth in Urban Peak Denver shelter and/or housing programs. The position supports youth in increasing self-efficacy and reducing risky behavior, ensures client safety, provides appropriate and effective program services, and maintains a safe, positive environment. The role includes youth supervision, crisis intervention, facility maintenance, group facilitation, promoting a therapeutic environment, and accurate, timely data collection and entry. Interactions, interventions, and environments must be trauma-informed and emphasize the physical and emotional safety of youth and staff. The position also involves documenting admissions and services, conducting intakes and assessments, making referrals, supporting daily shelter activities, providing de-escalation, and facilitating groups. A limited caseload may be assigned if the employee has appropriate credentials, and additional case management meetings may be required.

Requirements

Two years of college; or a high school diploma or equivalent and six or more years of experience in the human services field or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance use among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services, with understanding of and commitment to trauma-informed care.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented and able to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy to conduct agency business or transport youth using an Urban Peak vehicle or an approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication; Spanish, Vietnamese, or ASL is preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Supervise youth in accordance with facility rules and regulations and help ensure the safety of youth and their environment.
Support youth in increasing self-efficacy and reducing risky behavior while maintaining a safe, positive, and therapeutic environment.
Provide crisis intervention and de-escalation support, including in response to verbal and physical altercations and through phone counseling as needed.
Maintain the shelter environment and support youth with cleanliness, daily chores, and other milieu activities.
Maintain a welcoming presence and support youth who come into the shelter.
Accurately document admission records and services received by clients.
Collect and maintain accurate data on an ongoing basis and enter data in a timely and consistent manner.
Document relevant and significant shift events in the Communication Log and communicate effectively with other staff about clients.
Protect client confidentiality through safe and secure storage of client information.
Complete thorough intakes in a way that begins to establish comfort and trusting relationships.
Collect and record intake information, assess client needs and admission appropriateness, and forward data to the intake supervisor for follow-up.
Establish plans with youth, ensure follow-through, and make appropriate referrals.
Facilitate group activities and discussions.
Take on a limited caseload as primary case manager if appropriately credentialed, and attend additional case management meetings as required.
Ensure interactions, interventions, and environments are trauma-informed and prioritize the physical and emotional safety of youth and staff.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee and employer contributions split 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued over time.
Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.