Young Adult Shelter Life Skills Manager

Urban Peak Denver•Denver, CO

10d•Onsite

About The Position

The Young Adult Life Skills Manager (YALSM), under the supervision of the Young Adult Program Manager, provides direct supervision of youth in Urban Peak Denver shelter and/or housing programs. The role supports youth in building self-efficacy and reducing risky behavior, ensures client safety, delivers appropriate and effective program services, and maintains a safe, positive, trauma-informed environment that emphasizes the physical and emotional safety of youth and staff. The position includes supervising youth in accordance with facility rules and regulations; crisis intervention and de-escalation; facilities maintenance; group facilitation; promoting a therapeutic environment; and collecting and entering accurate, timely, consistent data. The YALSM completes intakes and assessments, establishes plans with youth, supports follow-through, makes referrals, and maintains confidentiality and communication with staff. A limited primary case-management caseload may be assigned if the employee has the appropriate credentials. The scheduled shift is Sunday through Tuesday, 1:00 p.m. to 11:00 p.m., and Wednesday, 11:00 a.m. to 9:00 p.m. The role requires working three holidays per year and three on-call shifts per year. The position is based in Urban Peak’s Denver shelter and/or housing programs.

Requirements

Two years of college; or a high school diploma or equivalent and six or more years of human-services experience; or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health issues, and substance use among high-risk young adults.
Ability to provide trauma-informed, appropriate, and effective services.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Understanding of and commitment to trauma-informed care.
Must be QMAP certified or eligible for QMAP certification.
Team-oriented approach and ability to coordinate with various departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy when conducting agency business or transporting youth in an Urban Peak vehicle or an approved personal vehicle.
Must pass federal and state background checks.
Must pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.

Nice To Haves

Ability to use a second language in written and verbal communication, such as Spanish, Vietnamese, or ASL; preferred but not required.
Lived experience reflective of the youth served; encouraged but not required.
Appropriate credentials for a possible limited primary case-management caseload.

Responsibilities

Accurately document admission records and services received by clients.
Collect and maintain accurate data on an ongoing basis, and document relevant events in the shift Communication Log.
Maintain clear and effective communication with other staff regarding clients.
Safely and securely store client information to maintain confidentiality.
Complete thorough intakes that help establish comfort and trusting relationships.
Assess youth needs during intake and make recommendations regarding participation in Urban Peak programs.
Establish plans with youth, ensure follow-through, and make appropriate referrals.
Provide milieu supervision and help ensure the safety of youth and their environment.
Support youth in maintaining a clean shelter environment and completing daily chores and other milieu activities.
Maintain a welcoming presence and support youth entering the shelter.
Collect and record intake information reflecting client needs, assess appropriateness for shelter admission, and forward data to the intake supervisor for follow-up.
Provide crisis intervention and de-escalation support, including response to verbal or physical altercations and phone counseling as needed.
Facilitate group activities and discussions.
Provide primary case management for a limited caseload if assigned and if appropriately credentialed.
Attend additional case-management meetings as required.
Help maintain facilities and promote a therapeutic, trauma-informed environment.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage, critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee/employer contributions split 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Robust Employee Assistance Program.
Second-language pay differential upon successfully passing a language exam.
Staff support for lateral growth through training and mentorship.