Minor Shelter Life Skills Manager - ON

Urban Peak Denver•Denver, CO

10d

About The Position

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager provides direct supervision and support to youth ages 12–17 enrolled in Urban Peak’s Minor Shelter program who are experiencing homelessness. The role includes ongoing engagement, assessment, intervention, crisis support, and ensuring client safety through appropriate and effective services in a positive, trauma-informed environment. Client needs vary according to mental and physical health, and histories of trauma. The program prioritizes family reunification or, when that is not possible, referral to other systems of care within 21 days of program entry. The manager supervises youth in accordance with facility rules and regulations; conducts intakes and assessments; maintains client data, documentation, and files; and supports the Minor Shelter Case Manager with discharge information. The role communicates with the Case Manager and, where applicable, youth family members, and works with youth and the Shelter team toward program termination within 21 days of entry. The manager also reports maintenance issues and helps ensure the program is delivered in a manner consistent with Urban Peak’s mission. Interactions, interventions, and environments should emphasize the physical and emotional safety of youth and staff. This position is scheduled Monday through Thursday, 10:00 p.m. to 8:00 a.m. It requires working three holidays per year and three on-call shifts per year. Salary is $26.50 per hour.

Requirements

Two years of college; or a high school diploma or equivalent and at least six years of experience in human services or direct experience with homeless or runaway youth.
Ability to connect and work effectively with a diverse, resistant street-youth population.
Ability to exercise discretion and independent judgment and set clear, appropriate boundaries with youth.
Knowledge and understanding of issues affecting homeless adolescents, mental health, and substance abuse among high-risk young adults.
Ability to provide appropriate, effective, trauma-informed services and commitment to trauma-informed care.
Problem-solving skills, including multitasking, assessment, organization, and prioritization.
Must be QMAP-certified or eligible for QMAP certification.
Team-oriented approach and ability to coordinate with multiple departments and staff.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Must be insurable as a driver under Urban Peak’s auto liability policy when conducting agency business or transporting youth in an Urban Peak or approved personal vehicle.
Ability to pass federal and state background checks.
Ability to pass pre-employment TB screening and a pre-employment physical examination.
Must provide proof of education: high school diploma or official transcripts.
Must work three holidays per year and three on-call shifts per year.

Nice To Haves

Ability to use a second language in written and verbal communication; Spanish, Vietnamese, or ASL preferred but not required.
Lived experience reflective of the youth served is encouraged but not required.

Responsibilities

Supervise youth in accordance with facility rules and regulations, maintaining their safety and the safety of the shelter environment.
Engage with youth and provide support in a welcoming, positive, and trauma-informed environment.
Conduct thorough intakes, collect and document admission information, assess needs and admission appropriateness, and forward information for additional follow-up as appropriate.
Establish plans with youth, support follow-through, and make appropriate referrals.
Accurately document admissions, services received, ongoing client data, and significant shift events in the Communication Log.
Maintain effective communication with staff and ensure confidential client information is stored securely.
Support youth in maintaining shelter cleanliness and completing daily chores and other milieu activities.
Provide crisis intervention and de-escalation, including support during verbal or physical altercations and phone counseling as needed.
Communicate with the Minor Shelter Case Manager and, when applicable, youth family members; support discharge documentation and work with youth and the Shelter team toward program termination within 21 days of entry.
Facilitate group activities and discussions.
Take on a limited primary case-management caseload if appropriately credentialed, and attend additional case-management meetings as required.
Report maintenance issues and help ensure program delivery aligns with Urban Peak’s mission and service standards.

Benefits

100% employer-paid medical and dental plans.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee and employer contributions split 50/50.
403(b) retirement plan with a 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued over time.
Employee Assistance Program.
Second-language pay differential.
Training and mentorship support for lateral growth.