Mining Technology Technician

Empire Southwest•Safford, AZ

3d•$26 - $48•Onsite

About The Position

Install, configure, troubleshoot, repair, and support Caterpillar MineStar technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments. Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions and failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites. Work safely in active mining and construction environments and adverse weather conditions as required. Accept out-of-town assignments requiring extended overnight stays. Communicate orally and in writing with associates, clients, and management about machine and technology system conditions, problems, corrective actions, and recommendations. The role is designated as safety-sensitive. The position is based in the field, with work schedule provided by the leader. The stated hourly salary range is $26.40–$48.48.

Requirements

At least six months of related experience in a similar role and environment.
High school diploma or General Education Degree (GED).
Ability to speak, read, write, and comprehend English.
Valid, current driver’s license.
Ability to successfully complete the skills assessment (eTRAIN/ TRAIN test evaluation).
Excellent client service skills.
Own and maintain required personal tools.
Demonstrated technical skill competence.
Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
Knowledge of CAT machine components and systems.
Ability to work cooperatively and communicate effectively.
Ability to obtain and maintain a CDL if required by state or federal law.
Required DOT licensing, medical card, and endorsements as vehicle size dictates.
Keep safety a priority and adhere to company policies and standards.
Acceptable attendance to meet company standards and requirements.

Nice To Haves

At least five years of heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Current MSHA card if required by the work area.
Forklift certification, if required to operate a forklift.

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Maintain good client relations and support corporate marketing objectives.
Repair, recondition, and maintain equipment and components.
Prepare service reports.
Plan and control the cost of repair jobs.
Maintain company equipment in good, clean, and orderly condition.
Work safely and comply with applicable safety policies, company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar, and allied product procedures and systems.
Maintain a current MSHA card if required by the work area.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with appropriate individuals to clarify instructions or discuss job scope and progress.
Work overtime as needed.
Travel to remote locations as needed and accept out-of-town assignments requiring extended overnight stays.
Perform other related duties as assigned.
Work within and promote corporate values.
Install, configure, troubleshoot, repair, and support Caterpillar MineStar technology systems, including Fleet, Terrain, and Command.
Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software.
Diagnose and resolve issues involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components.
Prepare machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites.
Communicate equipment and technology system conditions, problems, corrective actions, and recommendations to associates, clients, and management.