Mining Technology Technician

Empire Cat•Safford, AZ

About The Position

Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments. Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare machines and technology systems for deployment, commissioning, and delivery to customer sites. The technician works safely in active mining and construction environments and adverse weather as required. The role may involve out-of-town assignments with extended overnight stays, overtime, and travel to remote locations. The technician communicates machine and technology system conditions, problems, corrective actions, and recommendations to associates, clients, and management; maintains equipment; prepares service reports; and plans and controls repair costs.

Requirements

High school diploma or General Education Degree (GED).
Current driver’s license.
At least 6 months of related experience.
Completion of TRAIN test evaluation.
Ability to communicate in English by speaking, reading, comprehending, and writing.
Ability to communicate orally and in writing about equipment conditions, problems, recommendations, and repair processes.
Demonstrated technical skill competence.
Knowledge and skills to operate and understand diagnostic equipment, including computerized instrumentation.
Knowledge of CAT machine components and systems.
Ability to work cooperatively and communicate effectively.
Ability to obtain and maintain a CDL if required by state or federal law.
Required DOT licensing, medical card, and endorsements as dictated by vehicle size.
Acceptable attendance in accordance with company standards and requirements.
Appropriate conduct and grooming in accordance with company policy.
Ability to perform the physical demands of the role, including lifting or moving up to 50 pounds and regularly sitting, using hands, talking or hearing, standing, walking, reaching, climbing or balancing, and stooping or kneeling.
May be required to operate a forklift with appropriate certifications.
Ability to work in active mining and construction environments and adverse weather conditions as required.
Ability to accept out-of-town assignments requiring extended overnight stays.

Responsibilities

Install, configure, troubleshoot, repair, and support MineStar Fleet, Terrain, and Command technology systems.
Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software.
Diagnose and resolve failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components.
Prepare machines and technology systems for deployment, commissioning, and delivery to customer sites.
Troubleshoot and diagnose equipment malfunctions and failures.
Repair, recondition, and maintain equipment and components.
Maintain good client relations and support corporate marketing objectives.
Prepare service reports and plan and control repair-job costs.
Keep company equipment clean, orderly, and in good condition.
Work safely, follow applicable safety policies, and comply with company policies, procedures, and standards.
Maintain required personal tools and learn and use Empire, Caterpillar, and allied-product procedures and systems.
Maintain a current MSHA card if the work area requires one.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Clarify job instructions and discuss job scope or progress with appropriate individuals.
Work overtime and travel to remote locations as needed.
Work within and promote corporate values and perform other related duties as assigned.