Military to Civilian Liaison

Equus•Wichita Falls, TX

14h•Onsite

About The Position

The Military to Civilian Liaison develops and maintains relationships with military installations, military spouse programs, and community partners. The role provides employment assistance, counseling, mentoring, and case management to military spouses and other participants who face employment challenges or need new skills. The liaison assesses participants’ backgrounds and competencies, helps identify barriers to employment, and works with them to develop plans for short- and long-term employment goals. The role monitors participants’ progress, accountability, attendance, retention, and advancement throughout the program cycle, and maintains accurate participant records in electronic and paper files. The position connects participants with training, education, job-search resources, labor-market information, and workforce programs. It assists job seekers with online job-matching systems, career exploration, resumes, and other software and resources. The liaison may explain service requirements, gather data, assess customer eligibility, facilitate instruction, and conduct follow-up outreach. The role requires working with people from varied cultural, language, educational, and economic backgrounds, coordinating instruction professionally, and collaborating with customers and colleagues. This is not a remote position; local travel is required, with mileage reimbursed.

Requirements

Two years of full-time qualifying experience in gathering information, interviewing, or counseling in direct social work, or in workforce-development issues and programs.
Ability to access Sheppard Air Force Base on an ongoing basis.
Ability to pass a criminal history check and drug screen.
Valid driver’s license and a satisfactory motor vehicle record, with minimum insurability as required by law.
General skills using personal computers and technology.
Ability to communicate effectively orally and in writing.

Nice To Haves

Bachelor’s degree in social work, human services, or a related field is strongly preferred.

Responsibilities

Develop, build, and maintain relationships with military installations, military spouse programs, and community partners.
Provide employment assistance, counseling, mentoring, and case management to participants, including military spouses facing employment challenges or seeking new skills.
Assess participants’ competencies, work history, education, skills, abilities, and employment barriers, and help them identify solutions.
Conduct ongoing individual meetings concerning job search, education, job retention, and job readiness.
Review available services with participants and create employment plans with short- and long-term goals.
Ensure participant accountability and attendance, and track employment retention goals and progress toward self-sufficiency.
Monitor participants throughout the program cycle, from referral through retention and advancement.
Prepare, organize, and maintain accurate, updated participant files and records, including records of supportive services issued.
Facilitate access to training, education, employment services, and job-specific information at the appropriate level of case management.
Provide information and referrals to labor-market resources, workforce programs, education, and training activities; disseminate information about available services.
Assist job seekers with registration and use of the state’s online job-matching site and provide technical assistance to improve results.
Use the Internet, career-exploration and resume software, and other software and resource materials to support job searches.
Coordinate individual instruction in an orderly and professional manner and work with people from varied backgrounds in classroom settings.
Ensure participants complete and submit assignments as scheduled.
Conduct follow-up outreach to students not participating in classroom activities and document outreach in program information systems.
Maintain student assessments in files and the student database.
Explain service requirements, gather data, assess customer eligibility, and provide case management as needed.
Work effectively with teams, business customers, and other staff, using effective oral and written communication.
Perform additional duties as assigned.