PT - Military and Veteran Services Specialist

Arizona Western College•Yuma, AZ

About The Position

The Military and Veteran Services Specialist advises students and processes student intake by following the admissions application process, assisting with tuition assistance forms, and overseeing residency determination. The role provides specialized intake and documentation services for military students. The specialist collects, reviews, maintains, and processes student records, admissions, registration, and withdrawal information in the College ERP system. The position also helps students identify educational pathways, provides academic advising and retention guidance, and explains college policies and procedures to students, faculty, staff, and the public. The specialist provides information about educational benefits and financial assistance programs for military and affiliated students, assists with required documentation, and receives, processes, and monitors Joint Service Transcripts. The role supports the Military and Veteran Services Coordinator and Assistant Coordinator with transcript evaluations; administers Accuplacer placement tests and midterm and final exams; and coordinates CLEP and DSST testing with college departments at military installations. The position represents Arizona Western College at outreach and recruitment events, participates in strategic planning initiatives, and performs other duties as assigned. It is a part-time, non-exempt position of up to 19 hours per week. The schedule is flexible to meet program, department, or institutional needs and may include Fridays, nights, and weekends. Work is based at the MCAS Yuma Campus and/or Yuma Campus, with travel to other locations as needed.

Requirements

Associate degree and one year of administrative work experience, or an equivalent combination of education and/or experience demonstrating comparable knowledge, skills, and abilities.
Arizona driver's license or equivalent.
Pass a background check and Department of Defense clearance.
Knowledge of, or ability to interpret, apply, and follow, college policies and procedures.
Knowledge of, or ability to maintain, organizational structure, workflow, and operating procedures.
Proficiency with current technologies and word processing, database, presentation, and spreadsheet software, including Microsoft Office, Windows, college system platforms, and department-specific software and applications.
Ability to work independently, manage time, and contribute to a collaborative team.
Ability to organize and prioritize multiple projects and tasks through completion with close attention to detail.
Ability to communicate effectively verbally, in writing, and in public settings, and to assist others professionally and civilly.
Ability to maintain confidentiality and follow FERPA and privacy guidelines.
Ability to adapt to changing workloads and demands, assimilate change, and maintain professional composure in emergent situations.
Ability to analyze problems, identify solutions, and use independent judgment and decision-making to resolve problems.
Ability to establish and maintain positive, effective, collaborative relationships with people at all organizational levels, students, and the public.
Ability to operate relevant equipment and complete required departmental and institutional training or development.

Nice To Haves

Experience with VA educational benefits.
Experience with veterans.
Proficiency in Spanish.

Responsibilities

Collect, review, maintain, and process student records, admissions, registration, and withdrawal information in the College ERP system.
Identify and develop educational pathways for students.
Explain college policies, procedures, rules, and regulations to students, faculty, staff, and the public, and serve as a reference for admissions, registration, and records.
Provide information about educational benefits and financial assistance programs for military and affiliated students, and assist with processing documentation needed to use those benefits.
Receive, process, and monitor Joint Service Transcripts and support the Military and Veteran Services Coordinator and Assistant Coordinator with transcript evaluations.
Provide academic advising and retention guidance to students.
Administer Accuplacer placement tests, midterm exams, and final exams; coordinate with college departments to administer CLEP and DSST testing at military installations.
Represent Arizona Western College at outreach and recruitment events by providing information and answering questions about the college, programs, admissions, and related topics.
Support and participate in strategic planning initiatives.
Perform other duties as assigned.