Midwest Field Services Manager

ALS Global•Cincinnati, OH

About The Position

The Regional Field Services Manager supports the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. This leadership role supports a unified, efficient, and scalable logistics framework for sample collection, pickup, and transport. The manager leads site-level Couriers, Field Techs, and Well Techs, ensuring consistent operational practices, optimized scheduling, compliance, and a strong focus on client service, safety, and continuous improvement. The role helps build a connected field services network that reduces operational waste, aligns staffing and routes, fully utilizes resources, and strengthens partnerships between field operations, laboratory leadership, and cross-functional teams. The manager works with other Regional Field Service Managers to maintain a coordinated regional operating model, improve efficiency and quality, and deliver on-time sample pickups and client satisfaction. The position includes regional travel of up to 20–40% and work in field and laboratory environments. Candidates must be citizens or permanent residents of the country of application, or hold or be able to obtain a valid working visa.

Requirements

Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field is preferred.
At least 5 years of field services, logistics, or operations experience; laboratory or environmental industry experience is strongly preferred.
At least 2 years of supervisory or multi-site leadership experience.
Experience with scheduling, routing, logistics planning, or fleet management processes.
Working knowledge of laboratory quality systems and environmental regulatory requirements.
Strong analytical and problem-solving abilities.
Ability to prioritize effectively, manage multiple projects, work as part of a team, and communicate with stakeholders.
Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
Working knowledge of scheduling and dispatch through Onfleet.
Ability to travel regionally up to 20–40% to support and oversee field operations.
Ability to stand, walk, bend, push, pull, and lift up to 50 pounds with or without assistance.
Ability to wear required Personal Protective Equipment (PPE) and work in field and laboratory environments.
Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.

Nice To Haves

Laboratory or environmental industry experience is strongly preferred.
An Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field is preferred.

Responsibilities

Lead, collaborate on, and implement a region-wide logistics and field services strategy to improve efficiency, consistency, and quality.
Ensure standardized scheduling, routing, and operational procedures are followed across field service teams.
Work with other Regional Field Service Managers to connect site teams into a coordinated regional service network and create efficient routes across the Eastern region.
Drive service excellence, on-time sample pickup performance, and client satisfaction.
Develop the capabilities and performance of site-level Couriers, Field Techs, and Well Techs.
Provide direct supervision, mentorship, and performance management for Couriers, Field Techs, and Well Techs across multiple ALS locations.
Build a collaborative, aligned team culture across field service operations.
Support staffing decisions, workforce planning, and cross-site coverage strategies.
Apply the standardized scheduling and routing model to improve efficiency and reduce operational costs.
Ensure region-wide SOPs are followed for sample pickups, positive client site interactions, equipment use, vehicle care, and safety.
Ensure consistent execution of ALS Quality Procedures and regulatory requirements across the region.
Monitor regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost per stop.
Analyze trends and operational data to identify optimization and waste-reduction opportunities.
Ensure process improvement initiatives, including implementation of scheduling platforms and routing software, are completed on time.
Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
Facilitate communication between field teams and laboratory operations to support sample handoff and turnaround times.
Participate in client visits and operational reviews as required.
Oversee region-wide safety training, incident prevention, and adherence to regulatory and ALS safety standards.
Ensure field teams maintain proper documentation, chain-of-custody handling, equipment calibration, and vehicle compliance.
Support internal and external audits, corrective actions, and quality improvements.
Oversee shared equipment and fleet optimization, ensuring sites maintain reliable vehicles and sampling tools.
Reduce equipment loss, damage, and operational waste through standardized processes and training.
Manage regional field services costs related to labor, fleet, and equipment.
Support regional projects, strategic initiatives, and cross-site operational integration.
Perform additional responsibilities as assigned by leadership.