Midwest Field Services Manager

ALS•Cincinnati, OH

10d

About The Position

The Regional Field Services Manager supports the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. This leadership role helps create a unified, efficient, and scalable logistics framework for sample collection, pickup, and transport. The manager leads site-level Couriers, Field Techs, and Well Techs, promoting consistent operational practices, optimized scheduling, regulatory compliance, client service, safety, and continuous improvement. The role develops a connected field services network that reduces waste, aligns staffing and routes, improves resource utilization, and strengthens collaboration between field operations, laboratory leadership, and cross-functional teams. The position reports to the Eastern Region Logistics Manager. The location is listed as ALS Environmental, TBD, and regional travel of up to 20–40% is required.

Requirements

At least 5 years of field services, logistics, or operations experience.
At least 2 years of supervisory or multi-site leadership experience.
Experience with scheduling, routing, logistics planning, or fleet management processes.
Working knowledge of laboratory quality systems and environmental regulatory requirements.
Strong analytical and problem-solving abilities.
Ability to prioritize effectively, manage multiple projects, work as part of a team, and communicate with stakeholders.
Proficiency with field data collection tools, GPS/GIS systems, field sampling processes, and Microsoft Office Suite.
Working knowledge of scheduling and dispatch through Onfleet.
Ability to travel regionally up to 20–40% to support and oversee field operations.
Ability to stand, walk, bend, push, pull, and lift up to 50 pounds with or without assistance.
Ability to wear required Personal Protective Equipment (PPE) and work in field and laboratory environments.
Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.

Nice To Haves

Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or a related field.
Laboratory or environmental industry experience.

Responsibilities

Lead, collaborate on, and implement the region-wide logistics and field services strategy to improve efficiency, consistency, and quality.
Ensure standardized scheduling, routing, and operational procedures are followed across field service teams.
Collaborate with other Regional Field Service Managers to maintain a unified operating model and coordinated regional service network.
Drive service excellence, on-time sample pickup performance, and client satisfaction.
Develop the capabilities and performance of site-level Couriers, Field Techs, and Well Techs.
Support lifecycle management of fleet resources and field sampling equipment.
Provide direct supervision, mentorship, and performance management for Couriers, Field Techs, and Well Techs across multiple ALS locations.
Build a collaborative, aligned team culture across field service operations.
Support staffing decisions, workforce planning, and cross-site coverage strategies.
Use standardized scheduling and routing models to improve efficiency and reduce operational costs.
Ensure region-wide SOPs are followed for sample pickups, client interactions, equipment use, vehicle care, and safety.
Ensure consistent execution of ALS Quality Procedures and regulatory requirements across the region.
Coordinate with other Regional Field Service Managers to ensure seamless sample movement and efficient Eastern region routes.
Monitor regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost per stop.
Analyze operational trends and data to identify optimization and waste-reduction opportunities.
Ensure process improvement initiatives, including new technologies and systems such as scheduling platforms and routing software, are completed on time.
Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to align field operations with business needs and customer commitments.
Facilitate communication between field teams and laboratory operations to support sample handoffs and improve turnaround times.
Participate in client visits and operational reviews as required.
Oversee regional safety training, incident prevention, and adherence to regulatory and ALS safety standards.
Ensure field teams maintain documentation, chain-of-custody handling, equipment calibration, and vehicle compliance.
Support internal and external audits, corrective actions, and quality improvements.
Oversee shared equipment and fleet optimization, ensuring sites maintain reliable vehicles and sampling tools.
Reduce equipment loss, damage, and operational waste through standardized processes and training.
Manage regional field services costs related to labor, fleet, and equipment.
Support regional projects, strategic initiatives, and cross-site operational integration.
Perform additional responsibilities as assigned by leadership.