Middleware Administrator, Junior

Resource Management Concepts, Inc.•Dahlgren, VA

4d•Onsite

About The Position

Resource Management Concepts, Inc. (RMC) is hiring a Junior System Administrator to support their customer at NSWC Dahlgren. The selected applicant will work with a team of highly talented individuals supporting a robust DoD Hosting environment. This role involves providing technical support, managing incidents, administering user accounts, coordinating with stakeholders, and maintaining knowledge bases. The position requires working knowledge of enterprise middleware platforms and support for enterprise authentication systems, including Two-Factor Authentication (2FA) and Single Sign-On (SSO) solutions.

Requirements

1-2 years of experience supporting Tier 1, Tier 2 and 3 Web Applications.
Minimum 1 year of experience with enterprise Single Sign-On (SSO) solutions behind proxy technologies (e.g., F5 BigIP).
Two to three (2-3) years of systems administration experience in Windows and or Linux environments.
Experience with Help Desk ticketing systems, specifically Jira Service Management.
Outstanding communication and interpersonal skills to effectively engage with customers.
Ability to prioritize tasks and meet strict SLA timelines.
Ensure configuration control procedures are followed for all work activities.
Troubleshoot issues across multiple environments to include On-premises and Government Cloud environments.
High School Diploma or GED
DoD 8570/5239 IAT Level II Certification (Security + CE, etc.).
DoD INTERIM SECRET security clearance is required to start.
Ability to obtain a Top-Secret Clearance.

Nice To Haves

Position designated as IT-I (Information Technology Level I) requiring elevated access and security compliance.

Responsibilities

Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues.
Log, track, and manage all incidents and service requests through completion using Jira Service Management.
Research, diagnose, and resolve user-reported issues; escalate to appropriate technical teams when necessary.
Administer user account lifecycle management, including creation, modification, validation, and deactivation across enterprise systems.
Coordinate with government stakeholders on system status, outages, and operational updates; communicate relevant information to users.
Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories.
Provide recommendations to improve service desk processes, tools, and overall support delivery.
Support enterprise middleware platforms such as SharePoint, IIS, Oracle Application Server, WebLogic, and Atlassian tools.
Support enterprise authentication systems, including Two-Factor Authentication (2FA) using Smart CAC Cards and Single Sign-On (SSO) solutions behind third-party proxies (e.g., F5 BigIP).