Middle Market Relationship Manager

Citizens Financial Group•San Francisco, CA

About The Position

The Relationship Manager/Senior Relationship Manager is the central contact for clients, coordinating delivery and maintenance of a wide range of bank products and services through collaboration with partners. The role serves as a trusted advisor to clients’ executive management teams and focuses on core to upper middle-market clients. It suits a seasoned banker experienced in complex corporate structures, sophisticated financings, Treasury partnerships, and clients’ capital markets needs. The position centers on relationship building, idea generation, strategic business discussions, risk management, credit structuring, and industry analysis. The Relationship Manager manages a portfolio of credit and non-credit relationships of varying size and complexity, covers prospective clients to meet acquisition goals, and generates incremental margin and fee revenue through credit, ancillary products, and capital markets offerings. The role works closely with Portfolio Management and Credit teams to meet client needs, expand relationships, and grow the portfolio.

Requirements

  • At least 12 years of relevant industry experience.
  • A record of success soliciting, selling, developing, servicing, and structuring secured and unsecured commercial financings, including complex transactions.
  • Ability to manage difficult and sensitive client relationships and conduct challenging negotiations.
  • Independent thinker and self-starter with strong sales skills and excellent credit skills.
  • High proficiency in financial modeling and structuring credit in a modeling environment.
  • Ability to independently assess business risk, including capital structures and industry nuances.
  • Highly developed communication skills and ability to persuasively present ideas and influence others to gain commitment and agreement.
  • Enthusiastic, resilient, and energetic.
  • Bachelor’s degree required.

Nice To Haves

  • Formal commercial credit training is strongly preferred.
  • Master’s degree preferred.

Responsibilities

  • Serve as the central client contact and trusted advisor to client executive management teams.
  • Coordinate delivery and maintenance of bank products and services in collaboration with internal partners.
  • Manage a portfolio of credit and non-credit relationships of varying size and complexity.
  • Actively cover prospective clients to achieve new-client acquisition goals.
  • Generate new and incremental margin and fee-based revenue through credit and non-credit ancillary product sales, including capital markets products and services.
  • Build relationships, generate ideas, and lead strategic business discussions.
  • Manage risk and structure credit.
  • Use industry observations and sector knowledge to add value to portfolio relationships.
  • Delegate to and work effectively with Portfolio Management and Credit teams to serve clients, expand relationships, and grow the portfolio.
  • Plan, organize, and manage deal teams with relevant product partners to develop value-added approaches for clients and prospects.
  • Negotiate client transactions and support their legal documentation.

Benefits

  • Competitive pay
  • Comprehensive medical coverage
  • Dental coverage
  • Vision coverage
  • Retirement benefits
  • Maternity and paternity leave
  • Flexible work arrangements
  • Education reimbursement
  • Wellness programs
  • Paid time off policy exceeding mandatory paid sick or paid time-away requirements in every local and state jurisdiction in the United States
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