Middle Market Relationship Manager

Citizens Bank•San Francisco, CA
•$170,000 - $270,000

About The Position

The Relationship Manager/Senior Relationship Manager serves as the central contact for clients, coordinating delivery and maintenance of a wide range of bank products and services through collaboration with internal partners. The role acts as a trusted advisor to clients’ executive management teams and covers clients from core through upper middle market. It is suited to an experienced banker who can navigate complex corporate structures, structure sophisticated financings, collaborate with Treasury partners, and guide clients through capital markets needs. The position centers on relationship building, idea generation, strategic business discussions, risk management, credit structuring, and industry observations. The Relationship Manager manages a portfolio of credit and non-credit relationships, develops prospective-client coverage to meet acquisition goals, and generates incremental margin and fee revenue through credit and ancillary product sales. The role partners closely with Portfolio Management and Credit teams to serve clients, expand relationships, and grow the portfolio.

Requirements

  • At least 12 years of relevant industry experience.
  • A record of success soliciting, selling, developing, servicing, and structuring secured and unsecured commercial financings, including complex transactions.
  • Ability to manage difficult and sensitive client relationships and conduct challenging negotiations, including negotiating transaction documentation.
  • Independent thinker and self-starter with strong sales and credit skills.
  • High level of financial modeling skill and ability to structure credit in a modeling environment.
  • Ability to independently assess business risk, considering capital structures and industry nuances.
  • Highly developed communication skills and ability to persuasively influence others to gain commitment and agreement.
  • Enthusiastic, resilient, and energetic.
  • Bachelor’s degree required.

Nice To Haves

  • Formal commercial credit training is strongly preferred.
  • Master’s degree preferred.

Responsibilities

  • Build client relationships and lead strategic business discussions, idea generation, risk management, credit structuring, and industry observations.
  • Manage a portfolio of credit and non-credit relationships of varying size and complexity.
  • Actively cover prospective clients to achieve new-client acquisition goals and generate incremental margin and fee-based revenue through credit and non-credit ancillary product sales, including capital markets products and services.
  • Assess credit matters, interpret financial statements and credit issues, and apply strategic thinking to add value across portfolio sectors.
  • Delegate to and collaborate effectively with Portfolio Management and Credit teams to proactively serve clients, expand relationships, and grow the portfolio.
  • Plan, organize, and manage deal teams, including relevant product partners, to develop value-added approaches for clients and prospective clients.
  • Handle sensitive client relationships and negotiate transactions through deal-winning and legal documentation.

Benefits

  • Competitive pay and opportunity to earn an annual discretionary bonus.
  • Medical coverage.
  • Dental coverage.
  • Vision coverage.
  • Retirement benefits.
  • Maternity and paternity leave.
  • Flexible work arrangements.
  • Education reimbursement.
  • Wellness programs.
  • Paid time off exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
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