Mid Market Account Manager
About The Position
About Hyperbound Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process. As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com, Notion, and Vanta are just a few of the companies that trust us. We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers. The category is exploding, and we're pouring gas on the fire. The Role We're hiring Mid-Market Account Managers to own some of our most important post-sale relationships. This is not a typical AM role: you'll own both adoption and revenue, carrying quota on GRR and NRR while being the single face of Hyperbound to a broad book of mid-market accounts. Supported by our Solutions Engineers on integrations and onboarding, you'll shape the playbook for a new category and directly influence how Hyperbound grows.
Requirements
- 3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
- Comfort being measured on revenue as well as customer success, with a track record of renewing and expanding a book (not just keeping customers happy)
- Ability to run QBRs that connect product usage to business outcomes
- A builder's mindset: you thrive in fast-paced environments and want to write the playbook, not follow one
- Strong relationship skills and willingness to travel frequently to be on-site with customers
- Excitement about being the face of a breakout YC company to some of the world's best-known brands
Nice To Haves
- Prior startup, past founder, or high-growth experience
Responsibilities
- Own a book of business across our mid-market accounts, serving as the single point of contact from onboarding through renewal
- Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) in partnership with our Solutions Engineers
- Build and deliver executive-level QBRs that tie product usage to business outcomes
- Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
- Identify churn risk early and proactively solve adoption challenges
- Turn customer wins into references and case studies that fuel future sales
Benefits
- Medical, dental, and vision coverage
- Unlimited time off
- Commuter and parking benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
