Mid Market Account Manager

Edenred•Boston, MA

1d•Onsite

About The Position

Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients. This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring clients feel heard, supported, and understood. This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account management operates within the Benefits business. Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.

Requirements

Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
Experience participating in or leading renewal processes, commercial conversations, or RFPs.
Experience identifying upsell or cross-sell opportunities across an existing client base.
Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.
Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally.
High level of ownership and accountability for client outcomes.
Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.
Strong analytical and problem-solving skills with a solutions-oriented mindset.
Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed.
Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.
High school diploma or equivalent.
A minimum of three years of related experience required.
Equivalent combination of education and experience will be considered.

Nice To Haves

Experience in a growing or evolving organization where processes and playbooks were not fully defined.
Familiarity with commuter benefits, employee benefits, HR technology, or related industries.

Responsibilities

Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
Help shape mid-market account management processes, tools, and best practices as the function continues to mature.