Account Manager, Mid Market

Airwallex•San Francisco, CA

1d•$140,000 - $175,000•Onsite

About The Position

Airwallex is seeking an experienced Account Manager to join our growing Mid-Market team. As an integral part of our commercial organization, you will be responsible for cultivating and expanding strong relationships with our Mid-Market clients in the US. You will play a pivotal role in enhancing customer satisfaction, driving account growth through cross-sell and upsell, and positioning Airwallex as the leading global financial platform for mid-market companies with complex cross-border financial operations. You will be part of a small, high-impact team and a driving force in helping us expand the US market. This role is based in New York City.

Requirements

4+ years of experience in account management, partnership or sales, within fintech or high growth SaaS industries
Strong understanding of spend management products, including corporate cards, expense management, account payable and procure to pay solutions, and accounting automation.
Proven track record of building and maintaining strong client relationships
Excellent communication and presentation skills, both verbal and written
Ability to identify, analyze, and resolve client issues efficiently and effectively
Proficiency in Salesforce or similar CRM tools
Strong analytical skills and ability to interpret complex data to prioritize accounts and identify growth opportunities

Nice To Haves

Proven ability to diagnose and resolve technical issues and experience working closely with technical stakeholders
Experience across multiple payment products (spend management, FX, cards, acquiring, treasury) or cross-border financial platforms; other B2B software backgrounds are also considered
Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile; comfort operating in environments with high standards, fast iteration cycles, and evolving priorities
A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success
Experience with data visualization tools (e.g., Looker, Tableau) and account planning or forecasting tools

Responsibilities

Develop and maintain deep relationships with key stakeholders within your assigned accounts
Serve as the primary point of contact for your clients, addressing their inquiries, resolving issues, and escalating concerns when necessary
Become an expert on the Airwallex product suite, specifically our Spend Management product
Collaborate with Solution Engineering, Product, and other internal teams to ensure seamless client onboarding, integration, and ongoing optimization
Proactively identify opportunities to expand your clients' use of Airwallex's products, driving revenue growth through cross-sell, upsell, and increased volume across Spend Management and other product suites such as FX and treasury, online payments, and billing
Conduct structured business reviews (QBRs) with clients, delivering data-driven insights and clear action plans to drive product adoption and account health
Use data and customer feedback to identify patterns, surface product gaps, and influence Product and Engineering priorities
Own portfolio forecasting and reporting on revenue, pipeline, risk, and customer health for your assigned book of business