Account Manager - Mid Market

Zencity • Brooklyn, OH

20h • Remote

About The Position

The Core Account Manager owns the commercial relationship for Zencity’s midmarket and scale customer segments. With a larger book of business and shorter sales cycles than Enterprise, this role requires someone who can balance relationship depth with operational efficiency — managing renewals, identifying quick-win expansions, and moving with speed across a diverse portfolio.

Help translate tech and data into value and policy: Support the customers in using Zencity to power their work with community voices- help them use the product and data, understand its applicability, and drive change.
Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.
Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.
Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. Understand their priorities and connect Zencity’s value to their goals.
Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. Navigate government procurement for mid-size deals.
Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. Drive expansion into new departments and product lines.
Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.
Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts.
Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

Requirements

• 3-5 years in Account Management or Sales in a B2B SaaS environment with quota-carrying experience.
• High-volume portfolio management: Experience managing 50+ accounts with structured prioritization and time management.
• Government familiarity: Understanding of how local government operates — budget cycles, procurement basics, council dynamics.
• Commercial skills: Proven success in contract renewals, upselling, and cross-selling. You know how to run a deal process.
• Relationship building: Ability to build trust with government officials at both senior and operational levels.
• Organized and disciplined: You manage your pipeline with rigor — clear next steps, accurate forecasts, and nothing falling through the cracks.
• Strong communication: Excellent presentation, negotiation, and written communication skills.

Nice To Haves

• GovTech, civic tech, or public sector sales experience.
• Familiarity with MEDDIC or value-based selling frameworks.
• Experience with Salesforce and Planhat.
• Background in public administration, urban planning, or community engagement.
• Experience utilizing AI tools to improve delivery.

Responsibilities

• Own renewals and expansion: Carry a quota for gross retention and net expansion across a portfolio of midmarket and scale accounts.
• Manage a high-volume book: Efficiently manage 50-80+ accounts, prioritizing based on revenue, risk, and expansion potential.
• Build relationships with decision-makers: Engage with City Managers, Department Heads, Police Chiefs, and budget owners. Understand their priorities and connect Zencity’s value to their goals.
• Lead renewal cycles: Manage the full renewal process — from early engagement through pricing, negotiation, and close. Navigate government procurement for mid-size deals.
• Identify expansion opportunities: Collaborate with CSMs to spot upsell and cross-sell signals. Drive expansion into new departments and product lines.
• Conduct business reviews: Lead periodic reviews with customer stakeholders focused on value delivered and forward-looking plans.
• Partner with Customer Success: Leverage CSM insights on adoption and health to inform your commercial strategy. Align on save plays for at-risk accounts.
• Maintain CRM hygiene: Keep Salesforce up to date with accurate pipeline, forecasts, and account intelligence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed