Microsoft Dynamics Technical Product Support Specialist

TEKsystems•Saint Paul, MN

4d•$50 - $60•Hybrid

About The Position

The Dynamics CRM Technical Product Support Specialist provides practical, user-focused support for Microsoft Dynamics CRM, Dynamics 365, Dataverse, and related Power Platform tools. This role handles day-to-day administration, troubleshooting, user support, light configuration, testing coordination, documentation, and escalation support to keep CRM reliable, usable, and aligned with business needs.

Requirements

Experience with Microsoft Dynamics CRM.
Experience with CRM administration.
Experience handling user tickets.
Troubleshooting skills.
Support experience.
Familiarity with Active Directory.
Experience with dashboards.
Familiarity with Power Apps.
Familiarity with Power Automate.
Dataverse familiarity.
Experience with CRM testing.
UAT support experience.
Workflow documentation experience.
Experience with CRM integrations.
Data cleanup experience.

Nice To Haves

Experience in a law firm, professional services, or regulated environment.
Familiarity with Power Apps, Power Automate, integrations, Dataverse tables, and solution lifecycle concepts.
Experience supporting testing, UAT, workflow documentation, reporting, or data cleanup activities.
Microsoft Dynamics 365, Power Platform, or Microsoft 365 certification.

Responsibilities

Day-to-day administration of Microsoft Dynamics CRM, Dynamics 365, Dataverse, and related Power Platform tools.
Troubleshooting and resolving issues reported by users.
Providing user support and guidance.
Performing light configuration of the CRM system.
Coordinating testing efforts.
Creating and maintaining workflow documentation.
Escalating complex issues as needed.