Microsoft Dynamics Technical Project Manager

Capgemini • Chicago, IL

9d • Onsite

About The Position

We are seeking a Dynamics 365 CRM Technology Manager to join our DCX team. Your Role Dynamics 365 Technology Manager is expected to drive a large program as a Tech PM with below skills: 1) Contact Center Program Experience 2) Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration 3) Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout.

Requirements

• Contact Center Program Experience
• Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
• Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout
• Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
• Good interfacing skills with third-party like Microsoft and other vendors
• Executed on full end to end D365 Contact Center project

Nice To Haves

• Experience with Avaya, Genesys or related legacy CTI platform

Responsibilities

• Drive a large program as a Tech PM
• Contact Center Program Experience
• Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
• Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout
• Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
• Good interfacing skills with third-party like Microsoft and other vendors
• Executed on full end to end D365 Contact Center project

Benefits

• Paid time off based on employee grade (A-F), depending on policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed