Microsoft Dynamics Technical Project Manager

Capgemini • Chicago, ND

1d • $88,544 - $207,401 • Onsite

About The Position

We are seeking a Dynamics 365 CRM Technology Manager to join our DCX team. The Dynamics 365 Technology Manager is expected to drive a large program as a Tech PM with the following skills: Contact Center Program Experience, Large CCaaS contact center implementation experience is required involving IVR, CTI, Chat, Integration, and experience of deployment of Dynamics 365 in a complex environment and global multi-geo rollout.

Requirements

• Contact Center Program Experience
• Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
• Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout.
• Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
• Good interfacing skills with third-party like Microsoft and other vendors.
• Should have executed on full end to end D365 Contact Center project

Nice To Haves

• Experience with Avaya, Genesys or related legacy CTI platform is nice to have

Responsibilities

• Drive a large program as a Tech PM.
• Manage Contact Center Program Experience.
• Oversee large CCaaS contact center implementation involving IVR, CTI, Chat, Integration.
• Deploy Dynamics 365 in a complex environment and global multi-geo rollout.
• Understand key Dynamics 365 requirements and capabilities.
• Identify risks with the program.
• Interface with third parties like Microsoft and other vendors.
• Execute on full end-to-end D365 Contact Center projects.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed